We have other current jobs related to this field that you can find below

  • Junior Customer Support Specialist

    21 hours ago

    Orlando, Florida, United States Local Hiring Firm Full time

    We are excited to announce an opening for a Customer Support Specialist at our local office. Our organization is looking to enhance our AT&T initiative, which offers community members the chance to maintain connections through affordable and accessible communication solutions. The primary role of the Customer Support Specialist is to identify and enroll...

  • Customer Support Specialist

    6 days ago

    Orlando, Florida, United States AllianceOne Incorporated Full time

    Job OverviewAbout AllianceOne IncorporatedAllianceOne Incorporated, a prominent entity in the realm of contact center operations, is dedicated to enhancing customer interactions. We are seeking committed individuals to contribute to our mission of delivering outstanding service to our clients and their customers.Position: Customer Support SpecialistWork...

  • Customer Support Specialist

    6 days ago

    Orlando, Florida, United States BridgePrep Academy of Tampa Full time

    Job OverviewWe are looking for a Customer Support Specialist who will play a crucial role in assisting our clients. This position involves delivering product and service insights while addressing technical challenges.Key Responsibilities:Respond to customer inquiries and resolve complaints effectively.Offer detailed information regarding our products and...

  • Customer Support Specialist

    2 months ago

    Orlando, Florida, United States OneRail Full time

    OneRail is seeking an eager Customer Support Specialist that wants to get their foot in the door at a fast-growing logistics technology start up. This position will use their customer service skillset to research, troubleshoot, escalate and resolve customer issues in an accurate and timely manner. You will be responsible for meeting SLAs, providing excellent...

  • Bilingual Customer Support Specialist

    20 hours ago

    Orlando, Florida, United States TEKsystems Full time

    Job OverviewPosition: Bilingual Customer Support SpecialistDuration: 3 MonthsLanguages Required: Fluent in English and SpanishTraining: 2 Weeks Onsite Training RequiredWork Environment: Fully Remote After TrainingEquipment Provided: Company LaptopAvailability: Must be available to work weekends and the shift from 2 PM to 11:30 PMStart Date: ImmediateRole...

  • Customer Support Specialist

    16 hours ago

    Orlando, Florida, United States Qualfon Full time

    Job OverviewQualfon is currently seeking dedicated Customer Support Specialists to manage inbound inquiries from our clients' customers. This role includes a comprehensive onsite training program.Hourly Compensation - $14/hrPosition Location: Onsite in Casselberry, FLOur Commitment:At Qualfon, we are committed to empowering individuals to achieve their full...

  • Utility Customer Support Specialist

    6 days ago

    Orlando, Florida, United States US Water Services Corporation Full time

    Job OverviewU.S. Water Services Corporation is a prominent and multifaceted organization in the water and wastewater utility sector, focusing on utility maintenance, operations, engineering, and construction services. With a dynamic and rapidly growing presence, U.S. Water is headquartered in New Port Richey, Florida, employing over 700 professionals across...

  • Client Support Specialist

    6 days ago

    Orlando, Florida, United States YSJ SUPPORT SERVICES CORP Full time

    Job Opportunity: Client Support Specialist at YSJ Support Services CorpAre you eager to gain meaningful experience in social services while contributing positively to the community?YSJ Support Services Corp is on the lookout for dedicated Client Support Specialists. Our organization is committed to delivering exceptional case management services aimed at...

  • Spanish-English Customer Support Specialist

    2 days ago

    Orlando, Florida, United States Florida One Insurance Full time

    Job OverviewAre you proficient in both English and Spanish? Do you excel in a vibrant customer support environment? Join our team at Florida One Insurance as a Full-Time Spanish-English Customer Support Specialist. Imagine the satisfaction of assisting a diverse clientele in navigating their insurance requirements while demonstrating your outstanding...

  • Customer Support Specialist

    6 days ago

    Orlando, Florida, United States Outcomes Full time

    Job OverviewLocation: Orlando OfficePosition SummaryThe Client Support Specialist is responsible for providing exceptional service and assistance to clients through various communication channels. This role involves utilizing specific tools and systems to ensure effective support and solutions.Key ResponsibilitiesClient EngagementRespond to incoming calls...

  • Automotive Customer Support Specialist

    16 hours ago

    Orlando, Florida, United States Greenway Automotive Full time

    Position OverviewLocation: Greenway Automotive GroupCompany Background:Greenway Automotive Group is a leading privately owned automotive organization with a presence across multiple states and internationally. With a network of 44 dealerships, we pride ourselves on delivering exceptional sales, service, and customer satisfaction. We are committed to equal...

  • Customer Support Specialist

    6 days ago

    Orlando, Florida, United States NBCUniversal Full time

    Job OverviewCompany OverviewAt NBCUniversal, we are dedicated to producing exceptional content that spans across film, television, and streaming platforms, while also creating memorable experiences through our theme parks and consumer interactions. We proudly manage renowned entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports,...

  • Automotive Customer Support Specialist

    17 hours ago

    Orlando, Florida, United States Greenway Automotive Full time

    Position OverviewLocation: Greenway Automotive GroupCompany Overview:Greenway Automotive Group stands as a leader in the automotive industry, proudly operating a network of dealerships across multiple states and internationally. Our commitment to excellence in sales, service, and customer satisfaction sets us apart as a premier employer in the automotive...

  • Automotive Customer Support Specialist

    6 days ago

    Orlando, Florida, United States Greenway Automotive Full time

    Position OverviewLocation: Greenway Automotive GroupCompany Overview:Greenway Automotive Group stands as a leader in the automotive industry, operating numerous dealerships across various states and internationally. We pride ourselves on our commitment to customer satisfaction and our dynamic work environment. We are an Equal Opportunity Employer.Role...

  • Automotive Customer Support Specialist

    17 hours ago

    Orlando, Florida, United States Greenway Automotive Full time

    Job OverviewLocation: Automotive Services DivisionCompany Overview:Greenway Automotive Group stands as a leader in the automotive industry, recognized for its commitment to excellence across various states and internationally. With a robust network of dealerships, we pride ourselves on delivering top-tier service and customer satisfaction. Greenway...

  • Insurance Customer Support Specialist

    6 days ago

    Orlando, Florida, United States Amy Rossi & Associates Full time

    Job OverviewWe are seeking a skilled Customer Service Specialist with a valid Property & Casualty license to join our team at Amy Rossi & Associates. This role will focus on delivering exceptional service to our clients while managing various administrative tasks related to insurance policies.Key ResponsibilitiesAssist customers with their inquiries and...

  • Customer Support Specialist

    6 days ago

    Orlando, Florida, United States Wohn-Service-Team Full time

    Position OverviewAs a Customer Support Specialist at Wohn-Service-Team, you will play a crucial role in delivering exceptional service to our clients. This position requires proficiency in both German and English, enabling you to assist a diverse customer base effectively.Key ResponsibilitiesProvide comprehensive technical support for client devices,...

  • Customer Support Specialist

    3 months ago

    Orlando, United States Stax Full time

    Job DescriptionJob DescriptionDescription:As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research...

  • Customer Success Technical Support Specialist

    6 days ago

    Orlando, Florida, United States OneRail Full time

    Job OverviewCustomer Success Technical Support SpecialistWe are looking for a motivated Customer Success Technical Support Specialist who is eager to join a rapidly expanding logistics technology startup. This role will leverage your technical expertise to investigate, diagnose, troubleshoot, and resolve client challenges efficiently and effectively. You...

  • IT Support Specialist

    15 hours ago

    Orlando, Florida, United States TEKsystems Full time

    Position OverviewThe IT Support Specialist will be responsible for managing a high volume of support requests, typically handling over 15 inquiries daily. Each interaction with business clients, including enterprise and commercial accounts, is expected to last approximately 10-15 minutes. The specialist will engage in thorough research, analysis, and...

Customer Support Specialist

2 months ago

Orlando, United States OneRail Full time

OneRail is seeking an eager Customer Support Specialist that wants to get their foot in the door at a fast-growing logistics technology start up. This position will use their customer service skillset to research, troubleshoot, escalate and resolve customer issues in an accurate and timely manner. You will be responsible for meeting SLAs, providing excellent customer experience and advocating on behalf of our clients. You will be working with different systems, software and teams to follow standard procedures and escalate unresolved issues to appropriate internal departments.

Responsibilities

  • Field support calls, tickets, chat, email, and/or other communication from customers with inquiries and provide friendly, prompt, and accurate feedback to customers
  • Be a customer advocate while capturing customer feedback and reporting requests to Product Management, Logistics partners, Development, and other relevant internal teams
  • Own client SLAs and proper escalation of unresolved issues to the appropriate internal teams in a contracted timeframe
  • Use tools to research, diagnose, troubleshoot, and build solutions to resolve customer issues
  • Ensure proper recording, maintenance, and closure of all issues via Freshdesk & ClickUp ticketing systems
  • Prepare accurate and timely reports displaying relevant data including but not limited to SLAs, CSAT, escalations, and ticket data
  • Create and document knowledge in the form of knowledge base notes, articles, and SOPs
  • Other related duties as assigned

Requirements

  • Bachelor's degree or 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management
  • Possess strong phone, written, and verbal communication skills with excellent presentation skills
  • Confident, high energy, self-motivated, and a true team player
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • Excellent multitasking and project management skills
  • Understanding of Internet and web applications with a desire to learn new technologies
  • Well-organized, with high attention to detail and ability to prioritize
  • Proficiency with MS Office
  • Experience with Freshdesk, ClickUp, PowerBI, and Miro a plus
  • Ability to work at least one weekend day and outside of normal Eastern Standard Time business hours (ex. 1 pm-10 pm)