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Customer Support Specialist

2 months ago

Orlando, Florida, United States Qualfon Full time
Job Overview

Qualfon is currently seeking dedicated Customer Support Specialists to manage inbound inquiries from our clients' customers. This role includes a comprehensive onsite training program.

Hourly Compensation - $14/hr

Position Location: Onsite in Casselberry, FL

Our Commitment:

At Qualfon, we are committed to empowering individuals to achieve their full potential, fostering a multitude of career advancement opportunities, and becoming the preferred partner for our clients.

  • Advance your education and earn a degree through our Qualfon University initiative
  • Complimentary access to personal and professional development through our coaching services
  • Competitive salary structure
  • Opportunities for additional earnings through performance incentives
  • Paid training sessions
  • We exemplify our mission and values to ensure our team members and supervisors embody the Qualfon ethos

Key Responsibilities:

  • Deliver a variety of customer service support including enrollment inquiries, benefit questions, claims review, and assistance with the online member portal.
  • Respond to inbound calls regarding customer health plans
  • Conduct outbound follow-up calls, including welcome calls to new members (No cold calling involved)
  • Address inquiries about covered services, review claims, and make adjustments to denied claims
  • Foster strong customer relationships
  • Operate effectively in a dynamic, fast-paced environment
  • Manage multiple tasks simultaneously
  • Maintain a positive demeanor while communicating with customers, as they can sense your enthusiasm

Required Skills:

  • Minimum one year of experience in the healthcare sector is highly preferred
  • Consistent and reliable attendance, adhering to the assigned schedule
  • Ability to complete 100% of the paid training program
  • Self-driven and capable of working independently
  • Proficient in computer applications
  • Excellent listening and communication skills
  • Strong written and verbal communication abilities
  • Must be at least eighteen (18) years old by the hire date
  • High School diploma or GED is required
  • Ideal candidates will thrive in a multi-tasking, high-energy environment and possess a passion for outstanding customer service

This is a call center position with immediate openings.

EQUAL OPPORTUNITY EMPLOYER: Qualfon is an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

If you need assistance with the application process due to a disability, please reach out for reasonable accommodations.