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Application Support Analyst

2 months ago

Nashville, United States AllianceBernstein Full time

Who We Are:

As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients' most valued asset-management partner.

With over 4,400 employees across 51 locations in 25 countries, our people are our advantage. We foster a culture of intellectual curiosity and collaboration to create an environment where everyone can thrive and do their best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to clients, we're looking for unique voices to help lead us forward. If you're ready to challenge your limits and build your future, join us.

Who You'll Work With:

The Equity Investment Management Technology ("EIMT") team creates and maintains software to support the research, portfolio management, and trading activities for AB's institutional and private client business lines. The successful candidate will join the EIMT - Application Support Team. The support team is responsible for troubleshooting issues related to applications that are utilized by our traders, portfolio managers and back-office teams.

What You'll Do:

We are seeking an Application Support Analyst to join our global service delivery team. Job location is Nashville, TN.

The candidate will provide front-office, production support to primarily Equity Trading & Portfolio Management business users and will report to the Global Service Delivery Manager in EIMT. The candidate will play a vital role in supporting the global investment management process covering Equity, Multi-Asset, Fixed Income & FX systems. This individual will be part of a global support team that utilize the "follow-the-sun" business model.

We start our day in the APAC region, followed by Europe and ending our cycle in the Americas. We have application support analysts in each region focusing on production issues that arise during their day. Since the regions overlap, we expect the members of the team to assist users in the other regions as the needs arise.

Describe the applications and business or enterprise functions the role supports:

The EIMT department builds and maintains a variety of software applications and tools that facilitate the investment process across SBUs. This includes research and portfolio implementation applications, order management systems (OMS), and execution management systems (EMS). The applications range from bespoke software to vendor-provided tools. Products that we support include cash and swap equities, futures, options, FX, rate swaps, swaptions, OTC options, var swaps, and mutual funds. The processes and tools we support are critical to day-to-day operations and AB's commitment to deliver positive client-outcomes.

The key job responsibilities include, but are not limited to:

The successful candidate's primary focus will be managing the production environment for the trading applications we support. The specific tasks include, but not limited to:

  • Work closely with the business & technology teams to analyze & resolve issues with 3rd party & in-house portfolio management & trading systems
  • Provide day-to-day application-level support for production incidents
  • Have a keen eye on the production environment and following all the protocols with regards to production changes throughout the day
  • Central point of contact for all Equities, Fixed Income, Multi-Asset and FX Technology related escalations
  • Ensure all incidents are effectively logged, escalated, and followed up on

Provide a consistently high level of client service to our business partners

What makes this role unique or interesting (if applicable)?

Our global applications support team is comprised of senior and junior individuals that work well together. The group is friendly and always looking to share their knowledge with their teammates. More so than any other team, we interface with business users from all asset-classes that utilize our applications. Having this exposure allows us to talk to business users as well as development and business analysts from every application that we support. This will allow you to increase not only your technical knowledge but also improve the financial and business acumen.

What is the professional development value of this role, i.e. what learning and professional growth does the role offer the candidate?

The successful candidate will have an opportunity to gain in-depth knowledge of how an asset-management firm operates. From the inception of an idea from a portfolio manager to the trading lifecycle of an order until it becomes a position in our portfolios. This will also be an opportunity to increase your technical knowledges as well as looking for ways to improve the existing workflows. We are always looking for new and innovative ways to enhance our day-to-day operations and we support and encourage thinking "outside the box".

What We're Looking For:

  • Bachelor's degree in computer science or related field.
  • 3+ years of Financial Services experience preferably in a Trading or Asset Management environment
  • Excellent Client Service & Communication skills & ability to work well in a fast-paced trading floor environment
  • Working knowledge of securities industry systems & terminology (Equities | Fixed Income | Multi-Asset | FX) is a plus.
  • Hands-on experience with FIX certification & troubleshooting preferred
  • Technical knowledge of Windows Server Operating Systems and UNIX
  • Working Knowledge of SQL & Relational Databases (MS SQL & Sybase)
  • Strong organizational & problem-solving skills and detailed oriented
  • Work directly with technology/development teams and end-users for any support related issues.
  • Responsible for incident management and conducting proper escalation/follow-up with clients.
  • Proactively monitor and manage the production environment.
  • Experience with Perl/Shell scripting is a plus.

Skills:

  • Solid understanding of SQL (MS SQL & Sybase)
  • Experience with supporting execution and order management systems.
  • Solid understanding of Unix/Linux
  • Solid understanding of FIX protocol (4.2 / 4.4)
  • Solid understanding of trading life cycle.
  • Having market data knowledge (Bloomberg, FactSet), is a plus.

AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB's policies, as well as practices, seek to ensure that employment opportunities are available to all employees and applicants, based solely on job-related criteria.

Nashville, Tennessee