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Sales / Key Account Management / Graduates, Full time

2 months ago

Miami, United States Schenker Vietnam Co. Ltd. Full time

Tasks & Responsibilities:

  • Manage overall account relationships for multinational customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account.
  • Partner with other sales professionals globally to orchestrate an account sales strategy
  • Primary point of liaison with customer on all business-related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance
  • Maintain overview of the account status at all times and report as required using agreed tools.
  • Strategically partner with other departments (e.g. Product Development teams and Corporate/Regional Staff and Operations teams) to ensure continual, consistent service and growth
  • Internal communication to key management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and customer operating requirements
  • Participate in global and/or regional strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management) with regional and country operations and staff leaders
  • Participate in Quarterly Business Reviews with the customer and regional and country operations and staff leaders
  • Establish business Key Performance Indicators and benchmarks.

Use these indicators to drive internal process improvements

  • Achieve annual sales and profit goals for multinational or large regional customers
  • Responsible for customer profitability in conjunction with regional and country operations and staff leaders for transportation and supply chain services.
  • Identification of Global Account targets and execute business development of targeted accounts.
  • Respond to complex and sensitive logistical issues and questions; create innovative and profitable solutions in tandem with specialized partners within the organization, i.e. Customs Brokerage, Ocean, Logistics, IT.
  • Close new Global Accounts and increase Global Account Revenues, year over year.
  • Other duties and projects as assigned

Details/Specification/Explanation of the role specific skills

  • This is a sales management position.
  • Exceptional interpersonal, analytical, problem-solving, and communication skills required.
  • Bachelor's degree or equivalent required.
  • (US specification only)
  • Generally prefer 5-7 years of related sales or management experience.
  • Comprehensive knowledge and understanding of regional (e.g. U.S. domestic) and international multi-model cargo operations required.
  • Must demonstrate working knowledge of accounting, logistics, pricing, and informational technology.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.