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Assistant Manager, Fragrance
2 months ago
Assistant Manager, Fragrance & Beauty - Oakbrook, IL
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
Be a critical part of our expanding Fragrance & Beauty (F&B) community at CHANEL – “the ultimate House of Luxury.” You will play a leading role in our F&B Boutique by driving exceptional client experience through leadership, operational excellence and coaching while demonstrating a passion and curiosity for beauty.
What impactyou can create at CHANEL:
People Leadership & Development
- Key partner to Boutique Director, help to develop and lead team in conjunction with Boutique Director. Assume oversight of the boutique in the Director’s absence
- Successfully lead the team on the sales floor and support in floor coverage by demonstrating and providing superior service to every client, every day
- Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment
- Leverage fluency in product, service and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience Business Development & Operations
- Manage time, establish priorities and delegate effectively in support of Boutique Director. Time spent should be 60% on the Sales Floor and 40% on Back of House operations
- Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc
- Execute all operational responsibilities to ensure effectiveness and efficiencies across the board
- Operations lead for MMS system, communicating inventory and supply needs to Boutique Director, receiving, and checking in inventory, shipping, and receiving and damages, etc.
- Establish and maintain an organized and controlled stock storage system
- Point person on all Standard Operating Procedures; uphold team to all standards and educate as needed
- Establish relationships with key corporate partners for ongoing operational support and day to day needs
- Key part in annual inventory reporting with partnership from the store team
- Assist Boutique Director in all event planning, coordination, orchestration, and execution
Client Experience
- Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale
- Foster a culture of building relationships and personalizing client experiences
- Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
- Co-ownership of all brand image, hygiene standards and visual merchandising requirements
- Attend seasonal seminars hosted by Education Executives and corporate meetings
You are energized by:
- Working in a highly collaborative retail environment
- Have a passion to build long lasting relationships
- Make things beautiful by providing the ultimate experience in store
- Shows fearless curiosity and has a willingness to learn and develop others
What you will bring tothe team:
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Foreign language skills are preferred but not required
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics:
- Bachelor’s degree preferred; High School diploma required
- 3+ years of related leadership sales experience in a retail luxury environment and/or operational role preferred
- Strong organizational and communication skills
- Detail oriented and operationally savvy
- Ability to coach and lead
- Ability to handle multiple tasks and meet tight deadlines concurrently
- Must have flexible schedule with the ability to work late nights, weekends, and some holidays
- Boutique Management:Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
Compensation:
- The anticipated base salary range for this position is $33.20 through $36.50. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401Kand other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Additional Information:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
CHANEL Community:
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
FondationCHANEL:
- Since 2011, FondationCHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, FondationCHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the FondationCHANEL website here.
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.
- We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
- For more information, please navigate to the FondationCHANEL website here.
- Since 2011, FondationCHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, FondationCHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- 401Kand other incentives
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- The anticipated base salary range for this position is $33.20 through $36.50. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks
- Boutique Management:Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
- Must have flexible schedule with the ability to work late nights, weekends, and some holidays
- Ability to handle multiple tasks and meet tight deadlines concurrently
- Ability to coach and lead
- Detail oriented and operationally savvy
- Strong organizational and communication skills
- 3+ years of related leadership sales experience in a retail luxury environment and/or operational role preferred
- Bachelor’s degree preferred; High School diploma required
- Curiosity and desire to learn and grow professionally within the world of CHANEL
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Foreign language skills are preferred but not required
- Excellent communication skills
- Understanding of, and passion for client experience
- Ability to thrive in a team environment and work collaboratively
- Shows fearless curiosity and has a willingness to learn and develop others
- Make things beautiful by providing the ultimate experience in store
- Have a passion to build long lasting relationships
- Working in a highly collaborative retail environment
- Attend seasonal seminars hosted by Education Executives and corporate meetings
- Co-ownership of all brand image, hygiene standards and visual merchandising requirements
- Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
- Foster a culture of building relationships and personalizing client experiences
- Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale
- Assist Boutique Director in all event planning, coordination, orchestration, and execution
- Key part in annual inventory reporting with partnership from the store team
- Establish relationships with key corporate partners for ongoing operational support and day to day needs
- Point person on all Standard Operating Procedures; uphold team to all standards and educate as needed
- Establish and maintain an organized and controlled stock storage system
- Operations lead for MMS system, communicating inventory and supply needs to Boutique Director, receiving, and checking in inventory, shipping, and receiving and damages, etc.
- Execute all operational responsibilities to ensure effectiveness and efficiencies across the board
- Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc
- Manage time, establish priorities and delegate effectively in support of Boutique Director. Time spent should be 60% on the Sales Floor and 40% on Back of House operations
- Leverage fluency in product, service and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience Business Development & Operations
- Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment
- Successfully lead the team on the sales floor and support in floor coverage by demonstrating and providing superior service to every client, every day
