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Assistant Hospitality Manager

2 months ago

Oak Brook, Illinois, United States Restoration Hardware Full time


At RH, we understand that the essence of hospitality lies in the experience we create for our guests. Our mission is to elevate this experience by integrating exceptional design and service.


The RH brand is synonymous with luxury, attracting top-tier designers, artisans, and talent in the industry. We are committed to enhancing the value of their work through our comprehensive platform, which allows us to offer an unparalleled selection of high-end home furnishings.

We are evolving our brand from merely offering products to conceptualizing and selling entire environments. This involves creating a cohesive ecosystem of products, spaces, and services that positions RH as a global leader in taste and innovation.

At RH, we believe that our people are our most valuable asset. We seek individuals who are energetic, creative, and possess a unique perspective. We value problem solvers who approach challenges with determination and resilience. Team players who prioritize collective success over individual recognition are essential to our culture.


YOUR RESPONSIBILITIES
Embody our Vision, Values, and Beliefs in every interaction.

Take full ownership of the guest experience and inspire all team members to do the same.

Provide front-of-house leadership, including training staff, delivering exceptional customer service, and maintaining our facilities.

Conduct pre-shift meetings to share important business updates, coordinate station assignments, and communicate our core values.

Participate in the hiring process, mentor and train team members, and provide real-time coaching to enhance team performance.

Collaborate with the Hospitality Leadership team to devise strategies for business growth.

Acquire in-depth knowledge of our food and beverage offerings and guide associates in achieving the same level of expertise.

Adapt to change and consistently deliver outstanding results, regardless of challenges.

Ensure accountability for financial audits and documentation, including cash handling, bank deposits, and daily reconciliations.

OUR REQUIREMENTS
Minimum of 2 years of leadership experience in the hospitality sector.

Ability to work autonomously and engage with all levels of leadership in a dynamic environment.

Proven track record of leading teams and achieving specific revenue targets.

Exceptional written and verbal communication skills with a keen eye for detail.

A collaborative team player with a positive attitude and innovative mindset.

Strong decision-making capabilities.

OUR PHYSICAL REQUIREMENTS
Must be capable of lifting up to 50 pounds.

Must be able to stand and walk for extended periods.