IT Specialist

1 week ago


Fort Drum, United States U.S. Army Cyber Command Full time

Serve as a principal point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems,
software and/or hardware problems, password security violations, and telecommunication troubles and Service Now Cases, Incidents, and Tasks.
Diagnose and resolve problems in response to customer reported incidents; researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.
Assist installation functional users in resolving technical computer problems and malfunctions. Identifies users, locations, equipment, and software.
Develop, coordinate and assist in the utilization and operation of IT equipment as either stand-alone equipment or connected to a network computer.
Assist in review of functional user justifications and requirements for new or additional IT capabilities in the form of hardware, software, and/or communication equipment.
Provide technical support to users for computer software. Installs new software, versions and updates in accordance with approved Change Management (CM) processes and procedures,
Adapt, configure and test computer software, hardware and/or user systems for effective integration of software systems such as Windows 10 and 11 operating systems.
Perform computer systems security support functions as the Information Systems Security Officer (ISSO) for assigned system.



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