We have other current jobs related to this field that you can find below

  • Contact Center Technology Advancement Leader

    1 month ago

    Eden Prairie, Minnesota, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Contact Center Technology Advancement Leader

    4 weeks ago

    Eden Prairie, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Chief Technology Officer, Optum Bank

    6 days ago

    Eden Prairie, Minnesota, United States UnitedHealth Group Full time

    At UnitedHealth Group, we are dedicated to enhancing health outcomes through innovative technology solutions. As a pivotal member of our team, your contributions will directly impact the lives of millions by ensuring access to essential care, pharmacy benefits, and vital resources. Our culture is rooted in diversity and inclusion, fostering a collaborative...

  • ETIPS, Public Cloud Engineering Leader

    1 month ago

    Eden Prairie, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • ETIPS, Public Cloud Engineering Leader

    1 month ago

    Eden Prairie, Minnesota, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Telecommunications Solutions Engineer

    6 days ago

    Eden Prairie, Minnesota, United States TEKsystems Full time

    Position Overview:We are looking for a skilled Engineer to oversee the implementation and enhancement of our enterprise-level contact center solutions. The Unified Communications (UC) framework encompasses a variety of Cisco components, including but not limited to Cisco Unified Communications Manager (CUCM), Unity Connections, Cisco Unified Presence Server...

  • Unified Communications Engineer

    6 days ago

    Eden Prairie, Minnesota, United States TEKsystems Full time

    Position Overview:We are looking for a skilled Engineer to oversee the installation and enhancement of our enterprise-level contact center solutions. The Unified Communications (UC) framework encompasses a variety of Cisco components, including but not limited to Cisco Unified Communications Manager (CUCM), Unity Connections, Cisco Unified Presence Server...

  • Telecommunications Solutions Engineer

    6 days ago

    Eden Prairie, Minnesota, United States TEKsystems Full time

    Position Overview:We are in search of a skilled Engineer to oversee the installation and enhancement of our enterprise-level contact and call center client environments. The Unified Communications (UC) solution encompasses all elements of Cisco's UC offerings, including but not limited to Cisco Unified Communications Manager (CUCM), Unity Connections, Cisco...

  • Voice Engineer

    4 weeks ago

    Eden Prairie, United States TEKsystems Full time

    Description:We are seeking a Engineer to perform installation and upgrades for our enterprise level contact or call center customer sites. The UC solution includes all components of Cisco (UC) solutions including Cisco Unified Communications Manager (CUCM), Unity Connections, Cisco Unified Presence Server (CUPS), Cisco Emergency Responder (CER) , Cisco...

  • Telecommunications Solutions Engineer

    6 days ago

    Eden Prairie, Minnesota, United States TEKsystems Full time

    Position Overview:We are in search of a skilled Engineer to oversee the installation and enhancement of our enterprise-level contact or call center client sites. The Unified Communications (UC) solution encompasses all elements of Cisco's UC offerings, including but not limited to Cisco Unified Communications Manager (CUCM), Unity Connections, Cisco Unified...

  • Senior Vice President of Information Technology, UnitedHealthcare Ancillary

    6 days ago

    Eden Prairie, Minnesota, United States UnitedHealth Group Full time

    About Us: Optum is a worldwide entity dedicated to delivering healthcare solutions, empowered by innovative technology, to assist millions in achieving better health outcomes. The contributions you make with our team will have a direct impact on health results by linking individuals with essential care, pharmacy benefits, data, and resources to enhance their...

  • Technology Support Specialist

    6 days ago

    Eden Prairie, Minnesota, United States Williams AV Full time

    Become a Part of Our Innovative TeamIf you have a strong enthusiasm for technology that enhances everyday experiences, we invite you to consider the role of Technology Support Specialist.In this position, you will be tasked with the upkeep, enhancement, and administration of our software, hardware, and network systems to guarantee the seamless and effective...

  • Shift Leader

    2 months ago

    Eden Prairie, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Senior Financial Leader

    22 hours ago

    Eden Prairie, Minnesota, United States Bluestem Brands Full time

    Job SummaryWe are seeking a highly experienced Senior Financial Leader to join our team at Bluestem Brands. As a key member of our Senior Leadership Team, the VP of Finance will provide strategic insights and oversee the finance function, including planning, budgeting, financial reporting, and analysis.Key ResponsibilitiesDevelop and manage financial plans,...

  • Regional Sales Operations Leader

    6 days ago

    Eden Prairie, Minnesota, United States Master Electronics Full time

    Regional Sales Operations LeaderJob Category: General Management Requisition Number: SALES001726Job OverviewMaster Electronics, a premier authorized distributor of electronic components, is headquartered in Phoenix, AZ. Established in 1967, we specialize in providing a vast array of high-quality components for various sectors including industrial, military,...

  • Senior Financial Analyst

    2 days ago

    Eden Prairie, United States Bluestem Brands Full time

    At Fingerhut, you will enter a culture that encourages team members to be bold and courageous. A culture that is zealous in pursuit of our mission to help our customers live a better financial life. In this culture, our team members find opportunities to stretch themselves, have a voice that is valued and is listened to have a sizeable impact on the...

  • HR Support Coordinator(Employee Resource Center Analyst)

    1 month ago

    Eden Prairie, United States E.A. Sween Full time

    Who We Are Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy!We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A....

  • Retail Sales Leader

    2 months ago

    Eden Prairie, United States Hallmark Full time

    **Location:** Eden Prairie, MN, US, 55344 reqid: 112706 ***HALLMARK Because Connecting With Each Other Has Never Been More Important.*** ***This part-time opportunity is located at our Hallmark Corporate owned Gold Crown store in Eden Prairie Center in Eden Prairie, MN.*** Youll add value to one of the worlds most iconic consumer brands and be part of our...

  • Accounts Receivable Team Leader

    19 hours ago

    Eden Prairie, Minnesota, United States Emerson Full time

    Position Overview:If you are a finance expert seeking a chance to advance your career, Emerson presents an exciting opportunity for you. Our Accounts Receivable shared service team is responsible for managing Accounts Receivable across multiple businesses in North America. You will oversee a designated portfolio of Accounts Receivable, ensuring effective...

  • Business Systems Manager

    3 months ago

    Eden Prairie, United States IV Media LLC Full time

    Job DescriptionJob DescriptionLOCATION: Eden Prairie, MNDEPARTMENT: TechnologyREPORTS TO: VP, TechnologySUPERVISES: None OVERVIEWAs the Business Systems Manager, you will be responsible for leading, inspiring, and developing a team dedicated to the strategy, execution, and maintenance of customer service and finance applications within an agile...

Contact Center Technology Advancement Leader

1 month ago

Eden Prairie, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the Contact Center Technology Advancement Leader you will have overall responsibility for leading the global team (of 500+ people) and strategy that drives value to the organization through enhancing the advocate and consumer contact center experience, supporting 300M calls per year, 70K agents and 500 call centers globally.

This leader oversees our technology pillars focused on advocate facing technologies and tools, consumer facing technologies, core platforms, and data including chat bot and voice bot platforms, and agent knowledge management and will lead the migration from Genesys on prem and legacy ACD platforms to a cloud-based platform.

The contact center advancement team builds and operates the platform for advocate empowerment, voice transcription & summarization, manages the telephony platform ecosystem and surrounding tools like resource scheduling, voice recording tools, and voice analytics. By leveraging the latest in Gen AI technologies this team continues to show the art of the possible to ensure a seamless digital and voice experience. This role works closely with LOBs to transform from legacy end of life contact center platforms to cloud based platforms as part of our migration to the cloud and partners across cloud vendors to select the most efficient solution.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Due diligence and selection of target cloud platform
  • Build an aligned cloud migration plan transforming legacy end-of-life contact center platforms to cloud based platform, while ensuring 100% availability
  • Build and operate the platform for advocate empowerment, voice transcription & summarization, evolve the telephony platform ecosystem and surrounding tools (like resource scheduling, voice recording tools, and voice analytics)
  • Leverage the latest in GenAI solutions to show the art of the possible and ensure a seamless digital and voice experience

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 15+ years of progressive leadership experiences in the technology profession
  • 10+ years of experience leading in an Omni platform ecosystem
  • Exceptional operational rigor defining and executing a contact center technology strategy
  • Successful track record of leading omni transformation from on-prem to a cloud-based platform leveraging contact center solutions such as Amazon Connect or Genesys Cloud for intelligent customer engagement
  • Expert knowledge in at least one cloud-based omni platform
  • Demonstrated success using GenAI for bot and knowledge management
  • Proven skills in: Financial Acumen; Technical Program Management; Vendor Management; Software Lifecycle Management and Vulnerability Management
  • Demonstrated success leveraging technology to meet business objectives
  • History of effective working relationships with cSuite leaders and key business partners to drive change agendas
  • Leadership style which fosters accountability, transparent communication and innovation
  • High level of emotional intelligence
  • Management of a budget of $50M +
  • History of leading global technology teams of 500+ people and leading through other leaders
  • Outstanding collaboration, influencing, problem solving and negotiation skills
  • Proven ability to sell ideas to people outside of your direct team members
  • Innovative orientation and customer first mindset
  • Demonstrated strategic thinking abilities and an enterprise-wide perspective
  • Experience leading through influence in a large, matrixed, global environment

Preferred Qualifications:

  • Experience with public cloud services
  • Experience with managing outcome-based vendors

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $XXX to $XXX annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.