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Business Operations Business Manager

2 months ago

Newark, United States JPMorgan Chase Full time
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and non-profit organizations.

Wholesale Lending Services (WLS) is part of the Commercial Bank and provides lending services to multiple business units across the firm and around the world. The organization provides end-to-end lending services including loan documentation; closing and funding; payment and fee processing; syndication loan trade processing; credit administration; collateral perfection and management, customer service; construction management.

As the Business Manager for the WLS (Wholesale Lending Services) Business Operations team, you will play a vital role as a senior and highly visible member of leadership. This role will report directly to the WLS Business Operations Executive (BOE) and be responsible for supporting both the day-to-day and strategic objectives of the organization, globally. Working as an integral part of the WLS Business Operations Senior Leadership Team, the role holder will advocate execution and delivery of a broad spectrum of key initiatives critical to our success.

Job Responsibilities:

  • Partnering with group head to develop and execute a comprehensive communication agenda to include global town halls, regional all-hands calls, DEI events, in-person location visits, etc.
  • Creating various levels of presentations and driving executive management content through compelling storytelling and insightful data & analytics.
  • Driving our employee readiness strategy with an emphasis on talent retention/acquisition and learning & development
  • Developing our people engagement strategy to support a deep-rooted culture built upon diversity, equity & inclusion
  • Driving connectivity, partnership, and engagement with WLS teams globally


Required Qualifications, Capabilities, and Skills:

  • 10 or more years financial services experience gained at a top tier investment/commercial bank
  • Significant experience providing strategic support to large and complex organizations
  • Proven track record in thinking/acting strategically to influence complex business decisions globally
  • Results driven; ability to lead/instill execution; methodical approach to identifying and solving issues
  • Experience influencing leaders at Vice President level and above
  • Outstanding leadership and interpersonal qualities
  • Exceptional communication skills - including expert level Power Point mechanics and storytelling
  • Fortitude, resilience, and determination to lead complex change initiatives
  • Ability to foster a collaborative team environment within and across functional organizations
  • Confidence to present key updates at senior management forums and executive committees
  • Track record of championing a diverse and inclusive work environment across geographical locations


About us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veteran

About the Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.