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Business Control Manager

2 months ago

Newark, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Retail, Preferred and Small Business Complaints Data Analytics and Reporting Manager

The Retail, Preferred and Small Business Complaints Team is seeking an experienced and motivated individual to join our team as a Data Analytics and Reporting Manager.

The individual will develop reporting and mine data for client complaints for Executive Reporting and Consumer Risk Committee. The individual will serve as team lead and perform quality assurance of the data to ensure accuracy, completeness, and timeliness. The candidate will partner with the Enterprise Complaints Operations and Enablement (ECOE) Reporting Team and Analytics Team to produce the reports and query the data. The team lead will also create ad hoc reporting and align client journey and tranche reporting for the organization.

The individual must serve as liaison with the ECOE Team to develop and standardize the reporting and tools needed to provide reporting. They will execute monthly reporting and work with each Front-Line Unit to discuss and identify any trends with the data. They will ensure reporting demonstrates adherence to the Enterprise Compliant policy/standard and act as an ambassador of the risk culture.

Responsibilities:
  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Required Qualifications:
  • Incumbent typically have 8+ years of risk management and/or LOB experience.
  • Ability to work across and support multiple Front-Line Units
  • Proven experience and in-depth knowledge of Enterprise Complaints
Desired Qualifications:
  • Working knowledge of Word, PowerPoint, and SharePoint
  • Ability to analyze data and trends to support performance enablement
  • Effective organizational and time management skills
  • Strong communication skills (verbal and written).
  • Executive presence and ability manage in a cross-business matrix.
  • Familiar with the Enterprise Data Management policy and standards
Skills:
  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Advanced Excel skills and formula writing
  • Working knowledge of Tableau and SQL and experience navigating both
  • Risk Management experience as well as report creation experience
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support reporting
  • Ability to identify and evaluate potential risks and appropriately identify and engage key partners for discussion, escalation and resolution.
  • Strong research, analysis and fact-based decision making. Expected to look beyond the issue at hand and raise questions
  • Self-motivated and strong ability to work autonomously; Ability to grasp new concepts in short timeframes
  • Must be able to adapt to a fast paced/changing environment; flexible to balance multiple needs and competing priorities; and comfortable working with ambiguity
  • Strong organizational ability, project management skills, and delegation capability
  • Extremely detail oriented to ensure quality and accurate work products


Minimum Education Requirement: Bachelor's degree or 3 to 5 years equivalent work experience

Shift:
1st shift (United States of America)

Hours Per Week:
40