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Director of Operations
1 month ago
Who We Are
ThirdLove disrupted the lingerie industry by empowering women to find their perfect fit online with our innovative Fitting Room® quiz and is one of the original brands to operate 100% direct-to-consumer. All design and R&D is done in-house, and our extensive and complex supply chain is fully managed by our team. Inclusivity is at the core of who we are and how we serve our customers and build our teams.
Traditionally, women were given a choice between two options when it came to their bras and underwear: Be sexy, or be comfortable. Our Cofounders: Dave Spector, Heidi Zak, and Ra’el Cohen, thought that was outdated too — so, in 2013, they created ThirdLove — a third, better option, which doesn’t force us to choose between being sexy or comfortable.
What Our Team Embodies
Our culture is collaborative, fast-paced, and data-driven, and we were most recently recognized with the Great Place to Work certification. This recognition is given to a very small percentage of companies who apply for it and determined by employees’ real-time reports of their company culture. Earning this designation demonstrates to us that our team at ThirdLove is inspired by our mission, engaged in their everyday work, and enjoy partnering with our teammates and customers. If you want to impact millions of people, find your fit, and propel your career forward, we’d love to hear from you.
What We Are Looking For
ThirdLove is seeking a Director of Operations to provide operational leadership and strategic direction for developing, deploying, and monitoring key strategies to support ThirdLove’s growth and expansion, including next-level supply chain and customer service functions. The ideal candidate is well-versed in the inner operations of an e-commerce startup. You are obsessed with the cutting edge of supply chain strategies and are experienced in leading teams of high performers to operational excellence. You are an adept negotiator, forward-thinking, and have deep knowledge of the third party logistics and customer experience landscape.
What You Will Own And How You Will Make A Difference
- Establish strategic direction and set goals for our logistics and delivery strategy, that can service multi-channel distribution including DTC, owned-retail, wholesale partners, Amazon, and International expansion
- Develop, maintain and execute a multi-year supply chain roadmap that aligns with company/category growth plans and addresses opportunities for continuous process improvement, including improving customer experience with faster delivery times and creating the optimal network of distribution centers
- Identify, vet, and onboard new suppliers, including third party logistics companies; negotiate contracts favorable to ThirdLove
- Evolve logistics and CX by leveraging AI-driven capabilities and insights and data analytics to optimize efficiency, accuracy and customer satisfaction.
- Establish metrics, guidelines and standards to evaluate operational efficiency and identify opportunities for improvement; Analyze operational data and metrics to provide valuable insights and recommendations
- Develop and execute strategies to drive operational efficiencies and cost savings.
- Provide leadership, training and mentorship to the operations and customer service teams
- Identify, prioritize, structure and solve an array of other complex business problems through the use of analytics and business judgment including warehouse operations, logistics, and customer service
Who You Are
- 8+ years of experience supporting operations for apparel, accessories, or soft goods, ideally in both a start-up and growth stage company
- Experience in setting strategy and creating international supply chain architectures including vendor selection, qualification, and contract negotiation
- Proven experience in leading CX initiatives and driving innovative solutions to boost customer satisfaction and loyalty. Experience with AI transformation is a bonus.
- Deep experience working with eCommerce fulfillment 3PLs
- Resourceful and proactive sense of urgency in meeting customer and business needs.
- Scrappy, creative, problem-solving attitude
You Have
- DEFY CONVENTIONS: Stay curious and courageous. Take risks to drive innovation.
- EVERYDAY IS A NEW DAY: Be adaptable and resilient. Approach new situations with a positive mindset.
- MAKE IT HAPPEN: Take ownership and act with urgency. Execute with grit and focus.
- PUT CUSTOMERS FIRST: Listen with empathy and communicate clearly, always with a customer focus.
- WE’RE STRONGER TOGETHER: Efficiently cross-functionally collaborate & champion diversity, equity, and inclusion.
ThirdLove Offers You
- Competitive salary + equity
- Medical/Dental/Vision insurance
- Paid parental leave
- Flex time off
- Discounted and free products
Diversity
ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.
ThirdLove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.
Pay range is 125K-175K annually
