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Customer Success Lead

2 months ago

New York, United States Transformity Full time
About us

What we do 🍷

Transformity is empowering beer, wine & liquor stores with amazing technology. We bring enterprise-level sophistication to independent liquor retailers, giving them one integrated operating system for every part of their business.

Who we serve 🛍️

We serve large-scale operators who manage warehouse-sized stores. These operators have complex business needs but have been deprived of great software for decades. They predominantly use on-premise systems that were built 15+ years ago. We come from liquor retail families where we witnessed their problems firsthand.

How it’s going 📈

With a small team of 3, we’ve grown fast, efficiently, & serve some of the top retailers in the US. We’re well-capitalized by great investors like YC, 1984, General Catalyst, Pioneer Fund, and Soma Capital. This Role

You'll be on the ground floor of a high-growth company with core responsibilities being:

  • Incorporate the customer’s voice into our product roadmap. You will have a very strong say and work closely with product/engineering.
  • Educate customers on how to use the suite of products & upcoming features.
  • Build relationships with customers to ensure their ongoing success and satisfaction.
  • We expect you to think about the company as a whole, assisting with strategy, marketing, sales, and product as needed.

    Requirements ✅

    • You're a strong communicator who can simplify complex features.
    • You’re disciplined and organized.
    • You're excited to travel - food, lodging, and travel expenses covered.
    • You love building strong relationships.

      Icing on the cake 🎂

      • You have retail experience.
      • You have familiarity with the alcohol industry. Who we are
        1. Jay (CTO): studied Biomedical Engineering & Computer Science @ UConn, worked at Amazon, and actively contributes to open source projects on Github. He’s a Vim power user, uses a split keyboard, and a big anime fan. Parents have owned multiple liquor stores.
        2. Raj (Founding Engineer); studied CS and Business @ Northeastern, worked at Chewy, built multiple products/startups before this, is a frontend wizard, a designer, and a baller (he’s very tall).
        3. Param (CEO): graduated top of class @ UConn, senior engineer from Amazon where he built a new AWS service, and everyone in his family owns liquor stores.

          Benefits

          • Medical, vision, and dental insurance
          • Daily lunch (~$4k/yr)
          • Learning materials covered (i.e. Medium)
          • Unlimited PTO
          • And more If you have ideas, let us know