Customer Success Team Lead
1 month ago
AppCard is seeking a business-oriented, tech-savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry-leading products and execute data-driven marketing strategies to our largest clients.
Responsibilities- Train clients on how to use the AppCard platform to maximize their loyalty and marketing potential.
- Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy, leveraging your expertise in customer success and loyalty marketing.
- Become a product expert in the AppCard platform to best leverage our product offering and drive customer success.
- Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization and drive business results.
- Understand how to build and present AppCard's value using data and insights, and drive growth within existing clients.
- Identify upsell opportunities and generate new revenue through data-driven campaigns and in-store promotions.
- Assist clients with basic troubleshooting on various software and hardware issues that may arise, and work cross-functionally with implementation, development, finance, tech support, product, and marketing teams.
- Manage a team of 3-5 CSMs to drive customer success and business results.
- 3-5 years of experience in customer success, account management, or a related field.
- Management experience, with a proven track record of driving customer success and business results.
- Customer-oriented, with excellent oral and written communication skills.
- Experience managing complex software/hardware implementation projects, and a basic understanding of front-end vs. back-end technology.
- Tech-savvy, with a fast and autonomous learning ability, and a willingness to adapt to new technologies and tools.
- Experience using SalesForce, JIRA, BI tools, Excel, and G-Suite is a plus.
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Customer Success Team Lead
1 month ago
New York, New York, United States AppCard, Inc. Full timeCustomer Success Team LeadAppCard, Inc. is seeking a seasoned Customer Success Team Lead to drive loyalty marketing solutions for our clients. This role requires a business-oriented, tech-savvy individual who can deliver data-driven marketing strategies and position our industry-leading products.Key Responsibilities:Train clients on the AppCard platform and...
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Customer Success Team Lead
1 month ago
New York, New York, United States AppCard Full timeCustomer Success Team LeadAppCard is seeking a seasoned Customer Success Manager to drive loyalty marketing solutions for our clients. This role requires a business-oriented, tech-savvy individual who can deliver data-driven marketing strategies and position our industry-leading products.Key Responsibilities:Train clients on the AppCard platform and serve as...
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Customer Success Team Lead
7 days ago
New York, New York, United States AppCard Full timeCustomer Success Team LeadAppCard is seeking a business-oriented, tech-savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry-leading products and execute data-driven marketing strategies to our largest clients.ResponsibilitiesTrain clients on how to use the AppCard...
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Testing Specialist
1 month ago
New York, New York, United States Customer Success Full timeJob DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...
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Customer Success Regional Team Lead
4 weeks ago
New York, New York, United States Canonical - Jobs Full timeJob DescriptionCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon...
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Customer Success Lead
1 week ago
New York, New York, United States Edia Full timeAbout EdiaWe are a fast-growing company that partners with large K-12 school districts across the country to accelerate growth on state math exams.RoleWe are seeking a high-performing customer success leader to build an industry-leading implementation and account management practice.This is a full-time role based in New York City, where you will report to...
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Customer Success Lead
2 months ago
New York, New York, United States Nationstaff Full timeClient Success LeaderNationstaff is seeking a Client Success Leader to join our dynamic team and foster enduring partnerships with our esteemed clients. As an integral member of our Customer Success division, you will be pivotal in guaranteeing that our clients receive outstanding support and direction. Key Responsibilities:Establish and cultivate...
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Lead Customer Success Strategist
2 months ago
New York, New York, United States Optimize Partners Full timeAbout Optimize Partners: Optimize Partners is a dynamic B2B SaaS organization focused on enhancing business processes through innovative software solutions. We are on the lookout for a Senior Customer Success Manager to enhance our team. Position Overview: As a Senior Customer Success Manager, you will be pivotal in ensuring our enterprise clients derive...
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Lead Customer Success Manager
4 weeks ago
New York, New York, United States Konica Minolta Business Solutions Ltd Full timeJob Title: Lead Customer Success ManagerAt Konica Minolta Business Solutions Ltd, we are seeking a highly skilled and experienced Lead Customer Success Manager to join our team. As a key member of our organization, you will be responsible for fostering successful business relationships with our customers, driving growth in Managed IT Services, and ensuring...
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Senior Manager, Customer Success Lead
3 weeks ago
New York, New York, United States Forter Full timeAbout the RoleWe are seeking an experienced Senior Manager, Customer Success to lead our Customer Success team in the Americas region. As a key member of our leadership team, you will be responsible for driving customer satisfaction, retention, and growth across our strategic and enterprise accounts.Key ResponsibilitiesLead a high-performing team of Customer...
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Enterprise Customer Success Lead
7 days ago
New York, New York, United States Vertice Full timeCustomer Success Manager Job DescriptionAt Vertice, we're on a mission to revolutionize the way businesses manage their SaaS and cloud spend. As a Customer Success Manager, you'll play a crucial role in helping our Enterprise customers achieve great value from our product.Key Responsibilities:Customer Lifecycle Management: Own the customer lifecycle for our...
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Strategic Customer Success Lead
2 months ago
New York, New York, United States TechSee Full timeAbout TechSee:TechSee is an innovative SaaS startup focused on Multi-Sensory AI solutions tailored for customer service and experience. Our company has revolutionized the customer and field service sectors by pioneering remote visual support, holding multiple patents in AI and augmented reality technologies.Our Platform:We offer a unique platform that...
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Teacher - Success Academy
4 weeks ago
New York, New York, United States Success Academy Full timeJoin Our Team of Dedicated EducatorsAt Success Academy, we are committed to providing a world-class education to students in New York City. As a teacher, you will play a vital role in shaping the minds of our students and helping them achieve their full potential.Key Responsibilities:Develop and implement engaging lesson plans that align with our curriculum...
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Maintenance Team Lead
2 weeks ago
New York, New York, United States Team Outsider Full timeAbout Team OutsiderAt Team Outsider, we're on a mission to be the most hospitable team in the world. We believe that the most important hospitality we extend is to our team members, and we're committed to proving to them that they've made the right decision.Job Title: Maintenance Team LeadWe're seeking a highly skilled and experienced Maintenance Team Lead...
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Guest Services Team Lead
4 weeks ago
New York, New York, United States Team Outsider Full timeJob Title: Guest Services Team LeadAt Team Outsider, we're on a mission to deliver exceptional hospitality to our guests at our rapidly growing portfolio of campgrounds nationwide.We're looking for a skilled Guest Services Team Lead to join our team and help us achieve our mission. As a key member of our team, you'll be responsible for ensuring that every...
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Customer Success Pioneer
1 week ago
New York, New York, United States Next Level Talent, LLC Full timep**About the Company**/ppThis cutting-edge company, backed by Y Combinator, is revolutionizing the trades industry with AI-powered sales agents. The founders, two MIT engineers, have rapidly scaled the company within the trillion-dollar home services market, using AI to close leads across multiple communication platforms./pp**The Role**/ppAs the Founding...
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Lead, Advocacy
2 weeks ago
New York, New York, United States Success Academy Full timeJob Title: Lead, AdvocacySuccess Academy's Public Affairs team is seeking a results-driven Lead of Advocacy to join our team. The successful candidate will play a critical role in the success of SA's school-based elected engagement and parent advocacy program.Key Responsibilities:Develop and implement a strategy for our advocacy initiatives.Manage and...
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After School Program Instructor
2 weeks ago
New York, New York, United States Success Academy Full timeJob OverviewSuccess Academy is seeking a dedicated and passionate After School Program Instructor to join our team. As a key member of our after-school program, you will be responsible for creating a safe, consistent, and engaging environment for participating scholars.Under the direction of the Site Coordinator and with guidance from the school leadership...
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Teacher Opportunity at Success Academy
2 days ago
New York, New York, United States Success Academy Full timeAt Success Academy, we're passionate about providing a world-class education to students in New York City. We're seeking a dedicated Teacher who shares our commitment to academic excellence and student success.About the Role:This is an exciting opportunity to join our team of talented educators and make a meaningful impact in the lives of our students. As a...
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Customer Success Director
7 days ago
New York, New York, United States Adobe Full timeCustomer Success Leader OpportunityWe are seeking a seasoned Customer Success Leader to join our Growth CS Organization at Adobe. This role will involve leading a team of Customer Success Managers focused on our Substance 3D Product in the Creative Cloud ecosystem.The ideal candidate will have a proven track record of success in customer-facing roles, with a...