Customer Success Manager

2 days ago


New York, New York, United States HRBaires Full time
Job Title: Customer Success Manager

HRBaires is seeking a skilled Customer Success Manager to join our team and help drive growth for OneSignal, a leading omnichannel customer engagement solution.

About the Role

We are looking for a versatile and results-driven professional to manage our US Enterprise business by leading implementation and increasing the value our partners achieve through messaging their customers.

Key Responsibilities
  • Retain and grow 20 to 40 customers
  • Build relationships up and across the organization to achieve success goals
  • Contribute to customer onboarding and lead customer business reviews
  • Write and publish customer feedback internally to support product roadmap
  • Collaborate with product, customer support, and sales teams
Requirements
  • 3+ years of experience in an account management (customer success) role, ideally with a B2B SaaS product
  • Experience working with Salesforce, Gong, and Vitally
  • Strong communication and organizational skills
  • Collaborative mindset and deep sense of ownership and accountability
About OneSignal

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email.



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