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Tenant Services Coordinator

2 months ago

WinstonSalem, United States Lincoln Property Company Full time

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

SUMMARY

Assists and supports the daily activities to coordinate tenant service requests and the dispatching of Engineers by performing the following duties:

  • Receives and dispatches work orders for Engineering staff; Follows- up work orders to ensure completion and measure customer satisfaction (estimated 100 Practices contacted/month);
  • Monitors work order dispatch and zoning – assigns lease oversite requests;
  • Transfers requests from tenant between segments and departments;
  • Follows up on survey responses from CMS System to track unfavorable responses; Maintains and updates database of assets, preventive maintenance (PM) schedules and work order zoning assignments in CMS
  • Reviews self-generated work orders for correct category;
  • Pulls eLSCB reports and files them on the Atrium share drive;
  • Requests all new badge IDs and access requests for vendors and engineering team through OSR process;
  • Inputs vacation and PTO requests on Master Calendar;
  • Researches vendor invoices for corresponding requests as needed;
  • Pulls data for monthly dashboard reports and ensures correctness and accuracy of raw data;
    • Monthly count of work orders – breakdown by category, completion rates and assignment
    • Total survey results from CMS – based responses
    • Labor total entered into CMS by engineers
    • Update of monthly engineering dashboard and individual engineer results                                                                          

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPEREINCE

  • Minimum of two years experience in an administrative position
  • Previous experience in real estate field or property management helpful

SKILLS AND ABILITIES

  • Computer literate with working knowledge of Microsoft Office (work processing, spreadsheets, e-mail, work order database)
  • Ability to type at least 40 wpm
  • Strong written and verbal communication skills
  • Excellent multi-tasking skills
  • Ability to work will with limited supervision in a fast paced environment
  • Possess high degree of professionalism
  • Attention to detail
  • Excellent organizational skills
  • Self-motivated individual who is able to meet deadlines and schedules
  • Sense of urgency
  • Ability to delegate to vendors and maintenance technicians

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-used properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 510 million square feet of commercial space. In addition to providing third-party real estate services, Lincoln has completed over 150 million square feet of development since its inception in 1965 and has another $20 billion currently under construction or in the pipeline. For more information, visit: www.lpc.com.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy.

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