Front Office Manager

3 months ago

Jacksonville, United States DoubleTree by Hilton Hotel Jacksonville Riverfront Full time

Front Office Manager

What will I be doing?

As Front Desk Manager, you would be responsible for performing your position's responsibilities in alignment with our Brand Standards and driving company success through performing the following tasks to the highest standards.

  • Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
  • Responsible for assisting the Front Office Manager in hiring, firing and scheduling personnel within the Front Office.
  • Supervise the performance, attendance, attitudes, appearance and conduct of the staff.
  •  Ensure that the procedures for guest check-in and check-out are maintained.
  • Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guests arrivals and departures.
  • Cooperate with the Sales Department to ensure that the client room requirements are met and that the potential clients are shown representative rooms as required. Act as a group liaison for the Front Office.
  • Act as group contact and handle the following: room blocking, arrivals (paying special attention to billing), departures and attending pre-con meetings.
  •  Follow-up on all VIP blocks and inspect room prior to arrival.
  •  Control and monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.
  •  Inspect departure report daily, updating records as necessary.
  • Perform daily/weekly key inventory and forward to Engineering and Security.
  • Review Housekeeping Report and rectify all discrepancies before end of shift.
  • Review Room Revenue Report to ensure rates are correctly entered before close of day and perform nightly bucket check.
  • Remain alert, courteous and helpful to the guests at all time

    What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    · Hospitality - We're passionate about delivering exceptional guest experiences.

    · Integrity - We do the right thing, all the time.

    · Leadership - We're leaders in our industry and in our communities.

    · Teamwork - We're team players in everything we do.

    · Ownership - We're the owners of our actions and decisions.

    · Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    · Quality

    · Productivity

    · Dependability

    · Customer Focus

    · Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

    Source: Hospitality Online

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