Front Office Representative
4 weeks ago
We are seeking a highly skilled and detail-oriented Front Office Representative to join our team at Southeast Orthopedic Specialists. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, while ensuring the efficient and productive operation of our front office.
Key Responsibilities:- Promptly greet and acknowledge patients, informing medical assistants and providers of their arrival.
- Instruct patients in completing medical history and patient information forms, making any necessary corrections to their account.
- Obtain accurate and complete demographic and insurance information, as well as reviewing patients and guarantors to ensure all necessary documents are populated and signed correctly.
- Identify and collect co-payments, co-insurances, and past due account balances.
- Explain financial requirements to patients in response to their questions on billing and insurance matters.
- Evaluate patient financial status and establish payment plans based on authority levels.
- Accurately complete and interpret insurance verification and benefits, notifying patients, family members, physicians, and supervisors of network insurance coverage issues that may result in coverage reduction.
- Scan all new patient or updated patient information into the computer, including photo ID, insurance cards, referrals, and patient paperwork.
- Schedule follow-up appointments, review patient insurance coverage, and notify patients if service requires an authorization or referral.
- Maintain general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
- Communicate with patients in the lobby if the physician or provider is running behind schedule.
- Maintain a secure and accurate cash drawer, responsible for daily balancing of cash drawer and closing batch.
- Maintain strict patient confidentiality.
- Maintain a clean and organized front office workspace.
- Follow established Front Office SOPs.
- High school diploma/GED or equivalent working knowledge preferred.
- Minimum of one year of patient registration experience in a medical office or healthcare setting.
- Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
- Ability to communicate effectively with physicians, patients, and the public, and establish good working relationships with both internal and external customers.
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Front Office Representative
1 month ago
Jacksonville, Florida, United States Southeast Orthopedic Specialists Full timeJob Title: Front Office RepresentativeAt Southeast Orthopedic Specialists, we are seeking a highly skilled and customer-focused Front Office Representative to join our team at our Southside Clinic in Jacksonville, FL.Job Summary:The Front Office Representative will be responsible for maintaining a high level of customer service while ensuring the efficient...
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Orthopedic Front Office Representative
1 month ago
Jacksonville, Florida, United States Southeast Orthopedic Specialists Full timeJob Title: Orthopedic Front Office RepresentativeWe are seeking a highly organized and detail-oriented Orthopedic Front Office Representative to join our team at Southeast Orthopedic Specialists. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, managing patient flow, and ensuring...
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Front Office Team Lead
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Orthopedic Front Office Coordinator
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Orthopedic Office Coordinator
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Front Desk Representative
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Front Desk Representative
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