Orthopedic Front Office Representative

7 days ago


Jacksonville, Florida, United States Southeast Orthopedic Specialists Full time
Job Title: Ancillary Front Office Representative

At Southeast Orthopedic Specialists, we are seeking a highly skilled and detail-oriented Ancillary Front Office Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our office.

Key Responsibilities:
  • Promptly greet and acknowledge patients, ensuring a positive and welcoming experience.
  • Collect and verify patient demographic and insurance information, as well as obtain accurate financial information.
  • Responsible for identifying and collecting co-payments, co-insurances, and past due account balances.
  • Communicate effectively with patients, family members, physicians, and supervisors regarding insurance coverage and billing matters.
  • Scans all new patient or updated patient information into computer, including photo ID, insurance cards, referrals, and patient paperwork.
  • Schedules follow-up appointments, reviews patient's insurance coverage, and notifies patient if service requires an authorization or referral.
  • Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
  • Communicates with patients in the lobby if the physician or provider is running behind schedule.
  • Responsible for maintaining a secure and accurate cash drawer, daily balancing of cash drawer, and closing Batch.
  • Maintains strictest patient confidentiality.
  • Maintains a clean and organized front office workspace.
  • Follows established Front Office SOP's.
Requirements:
  • High school diploma/GED or equivalent working knowledge preferred.
  • Minimum of one year of patient registration experience in a medical office or healthcare setting.
  • Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
What We Offer:
  • A competitive benefits package, including health and supplemental benefits, monthly stipend, HSA with company match, 401k plan, and employee assistance program.
  • A robust benefits package that includes paid time off, paid holidays, and employee appreciation days/events.
  • A dynamic and supportive work environment that encourages growth and development.


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