Orthopedic Front Office Representative

7 days ago


Jacksonville, Florida, United States The Center for Orthopedic and Research E Full time
Job Summary

We are seeking a highly organized and detail-oriented Orthopedic Front Office Representative to join our team at The Center for Orthopedic and Research E. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient flow, and maintaining accurate records.

Key Responsibilities
  • Greets patients, answers phone calls, and responds to emails in a professional and courteous manner.
  • Registers patients, collects demographic and insurance information, and verifies eligibility.
  • Schedules appointments, manages waitlists, and communicates with patients and providers as needed.
  • Collects co-payments, co-insurances, and past due account balances, and processes payments accurately.
  • Maintains accurate and up-to-date patient records, including medical history, treatment plans, and billing information.
  • Communicates with patients, families, and healthcare providers to ensure seamless care coordination.
  • Participates in quality improvement initiatives to enhance patient satisfaction and experience.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum one year of experience in a medical office setting, preferably in orthopedic or healthcare administration.
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities.
  • Proficiency in electronic medical records (EMRs) and practice management software.
  • Knowledge of medical terminology, HIPAA guidelines, and healthcare regulations.
What We Offer
  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A team-oriented culture that values patient-centered care.


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