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Consumer Direct Mortgage Sales Director

2 months ago

Irving, United States Citizens Full time

Description

Lead an inside mortgage sales team responsible for generating sales of home lending products including mortgage, home equity loans and lines of credit through leads and applications obtained through, but not limited to, the retail branch network, internal phone and web referrals and other internal direct to customer campaigns. Through timely and responsive customer contact; needs based selling techniques; and by adhering to all applicable quality and service guidelines, meet production and customer satisfaction targets. Ensure follow up and follow through with both Internal and External customers is occurring with a sense of urgency. Meet and exceed established department service level agreements.

Primary responsibilities include

  • Manage and exceed or reach the set business targets assigned within certain territories.

  • Develop, execute and oversee strategies and plans to achieve the set business targets.

  • Work to improve the customer base.

  • Build and maintain good and lasting relationships with clients.

  • Partner with directors in other fields to come up with better strategies.

  • Create and maintain accurate records and sales reports.

Qualifications, Education, Certifications and/or Other Professional Credentials

  • Min 5 years experience managing a team of inside mortgage sales professionals

  • Bachelor's degree preferred

  • Retail Bank experience preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday (1 Saturday per month)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

08/16/2024