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Manager, Business Process Wholesale Account Operations

2 months ago

Portland, United States adidas Full time

Purpose:  

 

The purpose of this role is to drive best practice standardization & improvement across Account Operations processes with the goal of driving greater efficiencies, service levels.  The position of Manager, Business Process will support the development, planning and execution of a portfolio of business processes for the NAM Account Operations organization.  

 

Key Responsibilities:   

  • Partner with Account Operations leadership team to define the strategy and roadmap for process improvements and automation. 
  • Support the development, planning and execution of the Account Operations portfolio of best practice business processes which will serve as a resource library for Account Operations. 
  • Guide the Account Operations organization through a cadence of business process design reviews and iterative prioritization. 
  • Drive clarity around business process owners and subject matter experts, driving accountability for standardized best practices and supporting documentation and training materials.
  • Partner with Account Operations leadership team and managers to curate training curriculum for new team on-boarding.
  • Curate an on-going training curriculum strategy for the Account Operations team.
  • Research tools, develop guidelines and support change management that will serve in enabling a continuous improvement culture in Account Operations.
  • Manage assigned projects securing progress and benefits to the adidas-Group and NAM Wholesale business.  Apply structured project management approach.
  • Manage the day-to-day details of projects and coordinate with relevant stakeholders
  • Directly or indirectly manage junior staff members.
  • Promote team engagement by supporting colleagues, working to elevate success of the NAM Wholesale organization.  

 

 

Key Relationships: 

  • All Account Operations Teams
  • NAM & Global IT  
  • Sales Development
  • Learning & Development

 

Knowledge Skills and Abilities:

  • Well-developed planning and organizational skills to accomplish defined targets
  • Result orientated and pro-active, good decision and problem-solving skills
  • Very good interpersonal and communication skills, to interact effectively and efficiently on different layers of the organization
  • Knowledge of Tools such as Smartsheet, SharePoint, UI Task Capture, Robotic Process Automation
  • High degree of customer orientation
  • Proven track record in project and change management
  • Team player and role-model for collaboration
  • Ability to demonstrate our values for living an inclusive and respectful culture of belonging
  • Fluent in English both verbal and written

 

Requisite Education and Experience / Minimum Qualifications: 

 

  • Bachelor’s Degree and experience in Account Operations, Project Management or Process Improvement

 

 

Please note:

 

  • Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.
  • adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.
  • Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service,  eleven paid holidays throughout the calendar year and Service Time Off during milestone years.
  • We officially returned to office in a hybrid work environment, working 3 days in office and 2 days remote.  The working location of this position is Portland, OR but also open to candidates based in Spartanburg, SC and Indianapolis, IN.
  • Though our teammates hail from all corners of the world, our working language is English.