Senior Business Analyst, Digital Experience

4 weeks ago

Plymouth, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


See yourself working for an industry leading healthcare provider as a Digital Experience Business Analyst for our Connected Care product team, responsible for critical Population Health & consumer engagement experiences. Help develop solutions that make it easy for providers and patients to connect using digital tools. Collaborate with peers in an Agile Scrum development environment. Serve as a key contact to customers and a liaison to Allina Health, Optum and Information Services organization as related to systems support and integration of products. Play a primary support role in the development of strategic product integrations for key products and initiatives using customer feedback, stakeholder input, and data/analytics.

As a Business Systems Analyst Senior on the Connected Care product team, you will collaborate with product/scrum team to ensure software is performing as expected based on strategy and user stories/requirements. You will help assess and create system and vendor requirements, fulfill system testing. Standardize, and automate business processes in support of care providers and operations. Challenges others' thinking to create effective and efficient work processes.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Implements, modifies, test and administers more complex business systems and applications
  • Serves as a senior subject matter expert with content, processes and procedures associated with the enterprise
  • Conducts analysis of business and users needs to provide appropriate systems solutions.
  • Consults on special screens, reports, databases, etc. and prepares specifications for system changes
  • Lead meetings and direct team problem solving sessions
  • Manages medium and large projects
  • Develops solutions from concept to completion
  • Champions new and innovative ideas to address business units/system barriers or opportunities
  • Monitors other Business Analysts in development methods and processes and implementation of methods
  • Communicates internally and externally and with all levels of employees including senior management
  • Champions new and innovative ideas to address business units/system barriers or opportunities
  • Mentors and coaches others
  • Collaborates with Peer Sr. team members to problem solve or manage projects
  • Manages multiple projects with varying timeframes
  • Performs basic cost benefit analysis and/or build vs. buy analysis
  • Develops data modeling and document data flow
  • Plans for and documents data transformation and mapping
  • Completes business process modeling
  • Develops use case descriptions and diagrams
  • Prepares user interface design
  • Develops and presents conceptual and functional models and prototypes to users for analysis and evaluation
  • May develop data dictionary, entity relationship diagrams and meta data definition

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of relevant work experience in business analysis or related role within the healthcare industry
  • Proven experience working with stakeholders and/or external vendors
  • Experience with Agile Scrum

Preferred Qualifications:

  • Certified Scrum Master
  • EPIC certification or EPIC proficiency
  • Experience with vendor management
  • Experience with various electronic medical record systems (EMR)
  • Experience with EPIC
  • Team leadership experience
  • Experience measuring impact and ROI of operational programs and services


*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.


California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.



At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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