Motor Vehicle Branch Supervisor

3 weeks ago

Norwalk, United States State of Connecticut Full time

Introduction
The State of Connecticut Department of Motor Vehicles (DMV) is currently accepting applications from agency employees, for two Motor Vehicle Branch Supervisorpositions within our DMV branch offices, in Norwalk and Windham (Willimantic).

Applicants must select Norwalk and/or Windham (Willimantic) on their application prior to submission if they wish to be considered. Failure to indicate the locations listed above will result in the applicant not being considered for vacancies in that specific location.

WHAT WE CAN CONTINUE TO OFFER YOU

Visit our new State Employee Benefits Overview pageThe opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.Professional growth and development opportunities.A healthy work/life balance to all employees.POSITION HIGHLIGHTS

Full-time, First shift Tuesday – SaturdayTuesday, Wednesday, Friday: 7:30 am – 4:45 pmThursday: 9:00 am – 6:15 pmSaturday: 7:45 am – 12:45 pmOffice/On-siteThis recruitment may be used for future recruitments in the following locations: Bridgeport, Cheshire,  Danbury, Enfield, Hamden, New Britain, Norwalk, Norwich, Old Saybrook, Putnam, Waterbury, Wethersfield, Windham (Willimantic), and Winsted (Winchester).

THE ROLE: 

We seek seasoned and detail-oriented professionals to fill Motor Vehicle Branch Supervisor roles at our dynamic DMV branch offices. This fast-paced environment demands excellent interpersonal skills and a customer-centric approach, as you will be supervising staff and guiding customers through complex transactions. A deep understanding of branch operations, license and registration processing, and proficiency with computer systems and software are essential. This is an outstanding career opportunity to showcase your leadership abilities and contribute to the smooth functioning of our office. Please note that flexibility is key, as you may be required to assist at other branch locations and work overtime as needed.

ABOUT US
At the State of Connecticut, Department of Motor Vehicles (DMV), we are dedicated to protecting the health and safety of the motoring public through education, outreach and enforcement in the areas of vehicle weight and safThe selected candidate will be required to remain until the last customer is served.  These positions are for Branch Operations, where the individual will be working in a fast-paced environment with a high volume of customer contact.ety inspections, heavy duty diesel emission testing, traffic enforcement and investigations of any motor vehicle related complaints.
Selection Plan
Apply:
In order to be considered for this job opening, you must be a current State of CT employee, of the agency listed above, for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the individual listed on this job posting. Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov. 
FOR ASSISTANCE IN APPLYING:

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Important Information After You Apply:
This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.Read through this helpful link to prepare for your interview. Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.

Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Sharon McIntosh, at Sharon.McIntosh@ct.gov.

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PURPOSE OF JOB CLASS (NATURE OF WORK)
In a Department of Motor Vehicles branch office this class is accountable for supervising staff engaged in a variety of transactions, acting as assistant to the Motor Vehicle Branch Operations Supervisor 1 or 2, and providing a full range of direct services to the public.

In an independent sub-office of the Department of Motor Vehicles this class is accountable for supervising staff, overseeing all office activities and providing direct services to the public.
EXAMPLES OF DUTIES
Performs a wide range of supervisory, administrative and technical duties, as follows:

Supervises assigned staff;Assigns and evaluates work for effectiveness;Counsels or assists staff in resolving public service difficulties, limited restorations or other problems;Provides or assists in providing orientation and training to employees;Periodically evaluates workflow and effectiveness of work to assess ongoing training or procedural needs;Prepares office reports and correspondence;Completes employee service ratings;Reassigns staff as necessary to provide most efficient public services; Prepares or assists Motor Vehicle Branch Operations Supervisor in preparing work stations;Checks office equipment to ensure proper functioning;Assists in ongoing provision of information/services to the public;Provides assistance to central office personnel, tax collectors, dealership personnel and other concerned individuals;Performs the full range of branch office transactions including limited restorations and the operation of equipment as required;Assists Branch Operations Supervisor in performing a variety of other administrative functions;May maintain employee attendance and time records;May make minor repairs and adjustments;May be responsible for opening office building and safe;May be responsible for or assist supervisor in ensuring proper building security and maintenance;May be responsible for maintaining inventory and ordering office supplies;May collect money and receipts from staff, prepare bank deposits and resolve balancing problems;Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of the functions and activities of the Department of Motor Vehicles;and ability to apply motor vehicle laws and regulations;office systems and procedures;Knowledge of clerical detail and record keeping including financial record keeping;Considerable interpersonal skills;oral and written communication skills;Skills in handling and counting money;in the operation of office equipment;Ability to maintain office equipment;prepare reports;Supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) years of clerical experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Three (3) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation, two (2) years of which must have been in an advanced examination capacity requiring the issuance of a variety of official documents or in a working supervisory capacity.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.Two (2) years of experience as a Motor Vehicle Examiner Specialist or one (1) year of experience as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience.
PREFERRED QUALIFICATIONS
Experience working in a branch officeExperience leading and training staffExperience with DMV appointment systems such as Sales Force (SF) and Mainframe Payment (MPay)Experience with face-to-face customer interactions and de-escalation of situation(s), and problem solvingExperience interpreting Motor Vehicle Statutes such as Title 14, and applying them to policies and proceduresExperience with Microsoft Office, Excel, Teams, CIVLS (CT Integrated Vehicle and License System)Experience establishing and meeting competing prioritiesExperience communicating with internal staff and the publicExperience working independently and in a team environment
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

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