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Branch Operations Manager
2 months ago
Position Overview
The Branch Manager is responsible for overseeing the daily functions of a branch to ensure exceptional service quality and adherence to safety protocols. This role requires strong leadership, technical expertise, and a commitment to compliance with safety regulations. The manager will also be accountable for the financial performance, sales management, staffing, and logistics of the branch.
Key Responsibilities
- Ensure the safety of team members, customers, and equipment at all times.
- Promote and cultivate a safety-oriented culture within the Customer Service Center.
- Manage financial outcomes in alignment with the established budget.
- Oversee the recruitment and cross-training of staff across various functional areas.
- Provide timely and precise forecasting reports.
- Must reside within the designated delivery area of the Customer Service Center.
- Implement and uphold the company's safety program effectively.
- Ensure all employees complete mandatory training as per safety and training policies.
- Maintain knowledge of and compliance with all relevant state, federal, and local regulations, as well as company policies.
- Conduct annual audits of facilities under supervision.
- Collaborate with supervisors to enhance processes, service quality, and operational efficiencies.
- Report all incidents and accidents promptly as instructed.
- Manage sales initiatives and production activities.
- Focus on customer retention and business growth.
- Perform additional duties as assigned.
Qualifications and Skills
- Possession of a valid CDL B license with necessary endorsements (hazmat, tanker, air brake) as required.
- A minimum of 5 years of experience in a leadership role within operations, preferably in a related industry.
- Detail-oriented with a proven ability to see projects through to completion.
- Strong organizational and time management skills, capable of managing multiple tasks effectively.
- Professional demeanor and conduct while representing the organization.
- Availability to work during holidays, weekends, and overtime as needed.
- Exhibit behaviors that align with the organization's core values and culture.
- Ability to maintain confidentiality and handle sensitive information discreetly.
- Excellent oral and written communication skills, demonstrating a professional business approach.
- Capability to lead meetings and training sessions, as well as present to senior management.
- Strong analytical, critical thinking, and problem-solving skills.
- Proficient in Microsoft Office Suite, including Word, Outlook, and Excel.
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