Motor Vehicle Examiner
2 weeks ago
Introduction
The State of Connecticut, Department of Motor Vehicles (DMV) is hiring for the title of Motor Vehicle Examiner, these part-time vacancies will be filled in Norwalk, CT.
WHAT WE OFFER
Visit our newState Employee Benefits Overview pageThe opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible ScheduleProfessional growth and development opportunitiesA healthy work/life balance to all employeesPOSITION HIGHLIGHTS
Part time, 34 hours per weekFirst shift hoursWork schedule is as follows: Tuesday, Wednesday and Friday 9 am to 4:45 pmThursday 10:30 am to 6:15 pmSaturday 7:45 am to 12:45 pm
THE ROLE
The Motor Vehicle Examiner positions are for Branch Operations, where incumbents will be working in a fast-paced environment with a high volume of customer contact and money handling.
We are looking for detail-oriented people with excellent customer service skills
These positions will assist with the intake of customers and will perform a wide range of motor vehicle transactions and should be proficient with operating computer systems and data entry. Incumbents may be required to work in other branch locations and may be required to work overtime based on agency needs.
CAREER TRAJECTORY & EMPLOYEE SPOTLIGHT
Working for the DMV for 23 years has been very rewarding. I started as a clerk and now as a Division Manager. Through the years I have enjoyed working in many branch offices in which I have gained knowledge and experience with the different types of transactions. Assisting customers when they have a problem and then resolving their issues is the best feeling, knowing the customer is happy when they walk away from your counter. Even the most difficult times at the DMV are easier to get through when you’re working with great people. The DMV is very diverse in nature. You will work with co-workers and customers with different backgrounds. I recommend the DMV to anyone beginning their career.
-Kathleen Martinez – MV Division Manager
I have been with the DMV for 12 years. During my 12 years of employment, the DMV has afforded me many opportunities and I have been promoted 4 times during my tenure. Currently, I am the Hub Manager for the Norwalk and Stamford branches. “Teamwork is dream work” is what is all about at the DMV. Everyone is always helping each other and going above and beyond for each other and for our customers. Working with the public can be challenging at times, but it is equally if not, more rewarding. Navigating through the many statues and laws at the DMV is especially difficult for the customers. It is always a rewarding feeling when you take the time to explain thoroughly the needs of the customer and help them understand and complete their transaction. One of my favorite parts of working at the DMV and the public is the diversity. We help every single walk of life, every culture, every background which helps you gain more perspective and appreciation for the world in which we live in. Every customer that walks through the door is treated with equal respect, no matter what their background, and I love that part of the job.
-Sheri Scinto – Motor Vehicle Hub Branch Manager
I have been employed by the DMV for almost fifteen years. As I enter the office every morning I am greeted with smiling faces and a “good morning” from my wonderful coworkers.
I never expected to be here for fifteen years, but the opportunities the DMV has to offer is hard to resist.
Working extensively with the public and the staff, I have truly experienced the many diverse cultures of Connecticut. Yes, customer service sometimes requires patience, but most people are just looking for a little kindness and respect as they try to navigate the DMV. Changing a frustrated customer into a thankful customer is very rewarding.
I would definitely recommend taking the opportunity to work at the DMV for the summer. Come enjoy the people of Connecticut and see what the DMV has to offer you.
-Cynthia Kapustinski – Training Program Coordinator
ABOUT US:
The Connecticut DMV’s mission is to promote and advance public safety, security, and service through the regulation of drivers, their motor vehicles, and vehicle-related businesses.
Please watch the video below to see what it's like to be a State of CT employee
Selection Plan
For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive, Legislative, Judicial) to the other.
To Apply:
In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING:
Please read or watch our Applicant Tips on How to Apply
Important Information After You Apply:
This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.Read through this helpful link to prepare for your interview.
Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Jasmyn.Raymond@ct.gov. Follow the State of Connecticut on LinkedIn.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicles central and branch offices this class is accountable for examining forms, applications and supporting documentation before granting issuance of a title, operator's license and/or registration.
EXAMPLES OF DUTIES
Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information;Performs limited restorations of driver licenses or motor vehicle registrations;Verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records;Determines proof of ownership and existence of encumbrances from information submitted;Contacts municipal collectors of revenue to obtain clearance;Prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data;Compares data elements with automotive reference manuals and manufacturer's publications for verification;Checks for erasures or omissions in typing;Responds to inquiries from the public and co-workers and provides correct information on requirements and procedures;Issues motor vehicle operator licenses containing photograph of applicant;Collects fees;Verifies and validates applications and supporting documentation;Operates camera;Die cuts and laminates photographs to licenses;Makes minor adjustments to and performs routine maintenance on equipment;Operates cash register and other office equipment such as calculators and computer terminals;Schedules appointments;Prepares financial documents and reports;Balances cash and documents;Processes registration renewals;Examines title applications, ensures its completion and may process disposition requests submitted by garage owners;Receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc;May maintain records including approved and rejected applications;May perform specific research assignments such as chain of ownership or lien information;May clear duplicate identification lists;May type;Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of office systems and procedures;Skills interpersonal skills;oral and written communication skills;in performing arithmetical computations;•Ability to handle and count money;read, comprehend and apply laws, policies and procedures;maintain records;examine documents for completeness and accuracy;operate personal computer, computer terminals and office equipment;operate office suite software;use reference manuals.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years of clerical experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
PREFERRED QUALIFICATIONS
Experience communicating with customers and resolving customer escalations.Experience reviewing legal documents, entering data and dealing with confidential information.Experience processing cash, check, and credit card transactions and balancing a register.Experience applying policies, procedures and making decisions independently.Experience with computers, utilizing the computer system, and office equipment.Experience working in a production environment with face-to-face customer service.Experience with organization skills and attention to detail.
CHARACTER REQUIREMENTS
In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
Asdefined by Sec. 5-196 of the Connecticut General Statutes, a job class is aposition or group of positions that share general characteristics and arecategorized under a single title for administrative purposes. As such, a job class is not meant to beall-inclusive of every task and/or responsibility.
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