Ticket Operations

1 month ago

OAKLAND, United States teamworkonline Full time
                                                     Ticket Operations & Database Coordinator
About Oakland Roots and Oakland Soul SCOakland Roots Sports Club competes in the USL Championship (USL-C), the largest professional soccer league in the United States. Oakland Soul Sports Club is a pre-professional soccer team competing in the USL W League. Oakland Roots and Soul are the first purpose-driven sports clubs in the United States, with a mission âto harness the magic of Oakland and the power of sports as a force for social good.â Our mission is âto increase the health, equity, and happiness of Oakland by building a sustainable pro sports club with winning teams that develop talent and a world-class brand.âWhether on the pitch, in the stands, or within the community, Oakland Roots and Soul represent our unique city with passion, pride, and commitment to all things Oakland. Player by player. Supporter by supporter. Resident by resident. One day at a time. One game at a time. This is about Oakland first, always. Position SummaryThe Ticket Operations & Database Coordinator at Oakland Roots is responsible for administering ticketing system software and supporting the ticket fulfillment team for all home matches and special events. Preferred candidates will have 2-3 years of experience with ticketing systems in professional sports or large special events. Primary Responsibilities:
  • Provide ticketing software event coding, frontline user support, seating manifest coding, and price coding to support all ticket offers across various points of sale.
  • Coordinate and ensure ticket order fulfillment for internal orders, payment processing, and data/coding requests for special events hosted by Oakland Roots.
  • Manage third-party ticketing software manifest build, event creation, database coding, and system support for special event ticketing needs.
  • Actively manage ticket inventory allocations and create special offers on ticketing software for targeted marketing promotions, from inception through event reconciliation.
  • Serve as the primary customer service contact for in-house ticket services, Tickets.com customer service, and the front-of-house guest services team for special event ticketing needs.
  • Act as the coordinator and project management lead for primary ticketing partners and third-party special event ticketing partners to ensure overall system programming and software performance expectations are met.
  • Provide direct support and coordination for daily ticket fulfillment requests for internal and VIP orders for assigned third-party special events.
  • Assist and support the Senior Director of Sales with ticketing software event coding requirements, event support coverage, and event management, including staff training and access control support.
  • Support the Senior Director of Sales with ticketing resolution support, staff scheduling, communication, frontline leadership, and serve as the event day point of contact for the ticket resolution team.
  • Take responsibility for ticket order fulfillment and coordination of general ticket services inquiries related to internal and third-party orders.
  • Collaborate with the Senior Director of Sales to ensure exceptional service for all home matches and special events hosted by Oakland Roots.
 Skills and Experience:
  • Bachelorâs Degree in Business, Communications, Sports Management, or a related field, or relevant professional working experience.
  • Minimum of two years of ticketing system administration and/or ticket operations experience preferred.
  • Excellent written and verbal communication skills.
  • Previous supervisory and/or project management experience is a plus.
  • Strong understanding of ticketing systems, database structures, and the ticketing ecosystem.
  • Proficiency in MS Office products (Word, Excel, Outlook) and the ability to quickly learn new programs.
  • Exceptional customer service and organizational skills.
  • Ability to manage multiple projects in a fast-paced and time-sensitive environment.
  • Flexibility to work non-traditional hours and in non-traditional settings.
  • High degree of technological competence and point-of-sale experience.
  • Advanced user experience with Tickets.com, TM1, and Archtics ticketing systems preferred.
  • Experience with additional ticket operations systems or relational database programs preferred.
  • Previous ticketing experience with an entertainment venue or professional sports team preferred.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
 Work Hours:Traditional 9am-5pm work hours, in addition to working games, nights, weekends, and holidays as assigned (e.g., answering phones, working sales booths, visiting clients). Compensation:
  • Competitive base hourly rate with a performance-based bonus program.
  • Health, vision, and dental insurance.
  • Managed time off.
  • Base Hourly: $25/hour ($52,000 per year)
  • Plus: Overtime and bonus opportunities
 Disclaimer:The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position. Equal Opportunity Statement:Oakland Roots SC is an Equal Opportunity Employer. It is the policy of Oakland Roots SC to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation, or any other characteristic protected by law.

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