Box Office

4 months ago

Oakland, United States ASM Global Full time

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for part-time, Box Office - Ticket Seller for ASM Global/Oakland Arena and RingCentral Coliseum. This position requires working events, which occur mostly in the evening, nights, and weekends.

Non-Exempt/Hourly Starting at $17.00

Essential Duties and Responsibilities:
(Include the following. Other duties may be assigned.)

Summary:

Sell tickets to the general public from the box office through our ticketing system (Ticketmaster).
Assist guests at the box office will call window and resolve all issues/problems.
Create an exceptional experience for all guests through a safe, clean, and friendly environment.
Familiarize self with the different venue layouts.
Answer questions regarding events, tickets, and schedules.
Balance monies at the end of shift with supervisor.
Follow all operational policies and procedures for the box office operations and the hall.
Greet each guest with a warm smile and a friendly greeting.
Familiarize yourself with each event (including special passes or credentials that are to be honored, VIP guests and so on).
Keep the lines of guests moving rapidly.
Receive and act on complaints from patrons according to established policies and procedures.
Supply information such as location of restrooms, merchandise areas, exits, and directions for customers.
Perform other related duties and special projects as assigned. Including but not limited to bag check and line control.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Minimum high school graduate or GED equivalent preferred
Preferred experience working with Ticketmaster ticketing or other ticketing system; as well as office equipment such as copiers, computer/keyboard, telephone, fax, and ticket printers.

Skills and Abilities:
Dependable and able to work scheduled shifts.
Maintains a positive attitude at all times and supports the company's policies.
Excellent organizational, planning, advanced oral and written communication skills, and inter-personal skills.
Attention to detail and service oriented.
Ability to undertake and complete multiple tasks and work independently.
Must be able to speak and understand English.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Flexible hours including weekends, holidays and evenings.

Note:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Please ensure you apply on our ASM Global career site:

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