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Associate Director of Content and Engagement

1 month ago

Arlington VA, United States National Council on Aging Full time

National Council on Aging
That’s why we’re on a path to improve the lives of 40 million older adults by 2030. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put “people first” and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team.
The Associate Director of Content and Engagement will join NCOA at a time of dynamic growth.
Associate Director of Content and Engagement
is responsible for developing and administering the content for in-person professional development, online resources, and events. The Associate Director plans, executes, and evaluates content and engagement initiatives that align with NCOA’s strategic plan, and leads NCOA’s premier annual event, the Age+Action (A+A) conference. This is a hands-on role directly responsible for managing the development and delivery of content for education programs for aging service professionals and/or the public.
Positions at this level typically report to a senior director and require advanced knowledge and experience as well as management capabilities. Incumbents generally have five or more years of experience in their discipline and a bachelor’s degree or the equivalent, as well as substantive experience at this level. Graduate level degrees may be considered in lieu of experience.
Events Management:
Provide support and manage logistics for conferences and events with attendees exceeding 1000+, as well as community stakeholder convenings.
Promotional and branding support – Communication and Business Development Team.
Budgeting, forecasts, contract negotiation – Finance Department
A+A revenue reconciliation, including processing online registrations, partner invoicing, hotel invoicing and ensuring goals and objectives are being met
Create, manage, and execute the moderator scheduling process.
Manage conference email distribution and communication, which includes responding to emails, phone inquiries and taking corrective action on diverse issues.
Prepare reports, agendas, and meeting materials for the quarterly program committee meeting.
Manage conference registration software applications, digital signage, messaging, and audio solutions for real-time information dissemination.
Provide marketing support in editing and proofing exhibitor and sponsorship content for event-related marketing materials
Provide support for digital event management software, to include online registration, session tracking, poster/presentation submission, travel management, and mobile app system to customize and streamline digital marketing information.
Content Management:
Work internally to support program teams to design, plan, promote, and implement digital education activities to include webinars.
Develop and refine a variety of event models (virtual, and hybrid) designed to effectively engage and educate aging professionals to maximize the NCOA mission. and provide support for the annual Older Adult Mental Health Awareness Symposium, as well as other duties assigned.
Analyze educational needs, feedback, and outcomes for NCOA digital learning programs including webinars, certificate programs, and survey forms, including needs assessments to make recommendations for future activities.
Work closely with the business development team to expand digital learning offerings.
Develop and foster relationships with key stakeholders, including aging service professionals, staff, and corporate partners to cultivate and lead content development, strategy, and design.
Personnel Management:
Manage full-time employee(s), consultants, and contractors hired for content and promotional development and implementation.
Provide onsite management of a team to accomplish the goals and objectives of each conference.
Bachelor’s degree and a minimum of 5 years of related experience in an association or nonprofit environment.
Experience working with Learning Management Systems (LMS).
Strong program and project management, interpersonal, and analytical skills.
Exceptional verbal, written, and online communication skills.
Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
Experience with Salesforce or similar CRM software, databases, and online tools is strongly preferred. Passionate about NCOA’s mission serving older vulnerable adults.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We only accept applications that follow the electronic process. No phone calls please. Associate Director of Content and Engagement
Medical, Dental, Vision, STD, LTD insurances
403(b) Retirement plan
Hybrid remote work options
NCOA is an Equal Employment Opportunity Employer and a Diversity, Equity, and Inclusion Champion