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Guest Services Manager

4 months ago

Charlottesville VA, United States Holiday Inn Charlottesville VA Full time

Company: Shamin Hotels - Holiday Inn Charlottesville


Department: Operations

Reports To:General Manager and Assistant General Manager

Supervision: Front Desk Agent, Reservationist, Night Auditor

Pay Structure: Paid Bi-weekly


Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us

Join Our Team and Passionately Serve Our Guests At Shamin Hotels, we're not just in the hospitality business; we're in the business of creating unforgettable experiences for our guests. As a family-owned and operated company based in Central Virginia, we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If you're someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated, we want you on our team For years, we've been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If you're looking for a company where you can build a career, not just a job, Shamin Hotels is the place for you

Why Should You Work for Shamin Hotels?

Amazing Benefits In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more
Endless Opportunities With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
Advancement We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family
How to Apply:

If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you Please apply here:


Position Overview:

Front Office Manager is responsible for ensuring timely and accurate customer service, scheduling shifts and supervising front desk personnel. The front office manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry and demonstrate a commitment to customer service. 


Responsibilities:

● Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development.

● Maintains standards of guest service quality.

● Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.

● Contributes to the profitability and guest satisfaction perception of other hotel departments.

● Develops short term and long-term financial and operational plans for the guest service department, which relate to the

overall objectives of the hotel.

● Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering

and quality image.

● Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive

selling by employees.

● Maintains procedures for credit control and handling of financial transactions.

● Maintains procedures for security of monies, guest security and emergency procedures.

● Receives departmental related guest complaints and ensures corrective action is taken.

● Schedules staff according to labor standards and forecasted occupancy.

● Ensures cross-selling of other Shamin Hotels by hotel staff.

● Knows and complies with all company policies and procedures pertaining to this position and its duties.


Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.

• Own It: Be a role model, Embrace Responsibility and Keep Learning.

• Passionately Serve: Be Positive, Care Deeply and Create Memories.


Qualifications:

● Bachelor’s Degree and/or extensive experience in a hotel or related field required.

● 3 years of hotel brand experience preferred.

● Strong financial knowledge required.

● Must be able to work with and understand financial information and data, and possess basic mathematical skills

● Reading, Writing, Basic Math

● Knowledge of Brand systems preferred.


About Us:

Founded in 1979, Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country. Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates. For additional information, please visit


Apply Here

 Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

 

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