Guest Services Representative
2 weeks ago
As a key member of the hospitality team, the Front Desk Associate plays a vital role in ensuring a seamless guest experience. This position requires a detail-oriented individual with exceptional multitasking abilities and a friendly demeanor. If you are dedicated to providing outstanding service and are eager to enhance your skills, this role is tailored for you.
Key Responsibilities
- Deliver exceptional service to guests consistently.
- Welcome and register guests, ensuring their requests are accommodated whenever feasible.
- Possess a thorough understanding of reservation systems and procedures, including handling cancellations.
- Efficiently manage guest check-ins and checkouts with a professional attitude.
- Maintain accurate financial records, ensuring all transactions balance at the end of each shift.
- Communicate special requests and late checkouts to the housekeeping team.
- Handle incoming mail, phone calls, and messages for guests.
- Provide information about hotel services, local attractions, and travel directions.
- Process room charges and payments, adhering to cash handling protocols.
- Keep the front desk area organized and hazard-free.
- Maintain knowledge of hotel amenities, staff roles, and operational hours.
- Stay informed about loyalty programs and current promotions.
- Exhibit proper telephone etiquette.
- Understand emergency procedures thoroughly.
- Perform additional tasks as assigned by management.
To excel in this role, candidates should meet the following criteria:
- A genuine desire to exceed guest expectations.
- Excellent verbal and written communication skills.
- Dependability and reliability.
- Proficiency in computer systems.
- A minimum of a high school diploma or equivalent.
- Availability to work weekends and holidays.
LTD Hospitality Group has been a leader in hotel development and management for over three decades, recognized for managing top-tier brands. Our core values emphasize the importance of people, relationships, and opportunities, fostering a culture that drives performance and profitability while upholding the highest standards of quality and service.
Employee Benefits
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan with company matching.
- Voluntary short-term disability and life insurance.
- Discounts on hotel stays.
- Paid time off.
- Opportunities for training and professional development.
-
Guest Services Representative
2 weeks ago
Charlottesville, Virginia, United States Omni Hotels Full timePosition Overview:As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring that each guest receives a warm and memorable welcome, as well as a smooth departure experience. This position serves as the first point of contact for guests, embodying the essence of our brand and setting the tone for their stay.Key...
-
Guest Services Representative
1 week ago
Charlottesville, Virginia, United States LTD Hospitality Full timePosition OverviewIf you are seeking a dynamic career with extensive opportunities for growth within a reputable hospitality organization, this role as a Front Desk Associate may be ideal for you. The successful candidate will exhibit exceptional attention to detail, outstanding memory, and the ability to manage multiple tasks while maintaining a welcoming...
-
Guest Services Representative
1 week ago
Charlottesville, Virginia, United States LTD Hospitality Full timePosition OverviewIf you are seeking a rewarding career with extensive opportunities for growth within a reputable hospitality organization, we have an exciting opportunity for you as a Front Desk Associate. The ideal candidate will possess a keen attention to detail, exceptional memory, and the ability to manage multiple tasks while maintaining a welcoming...
-
Guest Services Specialist
1 week ago
Charlottesville, Virginia, United States The Boar's Head Resort Full timeGuest Experience CoordinatorWe are seeking a committed and professional Guest Experience Coordinator to enhance our service excellence at Boar's Head Resort. As an integral part of our team, your primary focus will be on delivering outstanding service to our guests while maintaining our esteemed standards of luxury and quality. Your responsibilities will...
-
Guest Services Specialist
2 weeks ago
Charlottesville, Virginia, United States The Boar's Head Resort Full timeGuest Experience CoordinatorWe are seeking a committed and skilled Guest Experience Coordinator to enhance our operations at Boar's Head Resort. As an essential member of our hospitality team, your primary focus will be to deliver outstanding service to our guests while maintaining our esteemed standards of luxury and quality. Your responsibilities will...
-
Guest Services Specialist
1 week ago
Charlottesville, Virginia, United States The Boar's Head Resort Full timeGuest Experience CoordinatorWe are seeking a committed and professional Guest Experience Coordinator to enhance our operations at Boar's Head Resort. As an essential member of our team, you will play a pivotal role in delivering outstanding service to our guests while maintaining our esteemed standards of quality and luxury. Your responsibilities will...
-
Guest Services Specialist
1 week ago
Charlottesville, Virginia, United States The Boar's Head Resort Full timeGuest Experience CoordinatorWe are seeking a committed and professional Guest Experience Coordinator to enhance our service offerings at Boar's Head Resort. As an essential part of our organization, you will play a vital role in delivering outstanding service to our clientele while maintaining our esteemed standards of quality and elegance. Your...
-
Guest Services Specialist
2 weeks ago
Charlottesville, Virginia, United States The Boar's Head Resort Full timeGuest Experience CoordinatorWe are seeking a committed and skilled Guest Experience Coordinator to enhance our service excellence at Boar's Head Resort. In this pivotal role, you will be instrumental in delivering outstanding service to our clientele while maintaining our esteemed standards of luxury and quality. Your responsibilities will encompass managing...
-
Guest Services Attendant
2 weeks ago
Charlottesville, Virginia, United States The Boar's Head Resort Full timePosition OverviewAs a Guest Services Attendant, you will play a vital role in ensuring a welcoming and seamless experience for our guests at The Boar's Head Resort. Your responsibilities will include:Welcoming Guests: Greet and guide guests upon their arrival and departure, ensuring they feel valued and attended to.Luggage Management: Efficiently handle and...
-
Guest Services Associate
2 weeks ago
Charlottesville, Virginia, United States Compass Group, PLC Full timePosition Overview:The Front Desk Clerk plays a crucial role in ensuring a positive experience for guests at our establishment. This position involves managing the check-in and check-out processes while addressing any concerns that may arise during guests' stays.Key Responsibilities:1. Greet and welcome each guest with a friendly demeanor, ensuring they feel...
-
Guest Services Associate
2 weeks ago
Charlottesville, Virginia, United States Compass Group, PLC Full timePosition Overview:As a vital member of our hospitality team, the Front Desk Clerk is responsible for ensuring a seamless experience for all guests during their stay. This role involves managing check-ins and check-outs efficiently while addressing any issues that may arise to enhance guest satisfaction.Key Responsibilities:1. Greet and welcome each guest...
-
Guest Services Associate
1 week ago
Charlottesville, Virginia, United States Compass Group, PLC Full timePosition Overview:As a vital member of our hospitality team, you will be responsible for ensuring a seamless experience for our guests from the moment they arrive until their departure. Your role will involve managing check-ins and check-outs efficiently while addressing any issues that may arise during their stay.Key Responsibilities:1. Greet and assist...
-
Guest Services Associate
2 weeks ago
Charlottesville, Virginia, United States Donohoe Construction Company Full timeFront Desk ClerkJob Category: Front Desk/OfficeOverviewBecome a vital member of our team at Donohoe Construction Company as a Front Desk Clerk. In this role, you will be at the forefront of guest interactions, ensuring that every visitor receives outstanding service and a memorable experience.Key Responsibilities:Manage the check-in and check-out processes...
-
Luxury Guest Services Coordinator
1 week ago
Charlottesville, Virginia, United States The Boar's Head Resort Full timeGuest Experience CoordinatorWe are seeking a committed and professional Guest Experience Coordinator to enhance the service quality at Boar's Head Resort. As an essential part of our team, your primary responsibility will be to deliver outstanding service to our guests while maintaining our esteemed standards of luxury and quality. Your duties will include...
-
Guest Services Leadership Trainee
2 weeks ago
Charlottesville, Virginia, United States Kimpton Hotel Full timeAbout UsAt Kimpton Hotels, we are dedicated to fostering genuine, heartfelt connections that enhance the lives of our team members and guests alike. Our founder, Bill Kimpton, envisioned a hospitality experience that breaks away from the conventional, creating a welcoming environment where authentic interactions thrive. This mission remains at the core of...
-
Ticketing and Guest Services Specialist
3 days ago
Charlottesville, Virginia, United States Monticello Full timeJob Summary:The Thomas Jefferson Foundation is seeking a highly skilled and enthusiastic Ticketing Specialist to join its team at Monticello. As a key member of the Ticket Office, this individual will be responsible for delivering exceptional guest service, managing ticket sales, and providing expert knowledge of tours and events.Key Responsibilities:Opening...
-
Guest Services and Ticketing Coordinator
2 weeks ago
Charlottesville, Virginia, United States Monticello Full timePosition OverviewThe Monticello organization is seeking a dedicated and enthusiastic Ticketing and Guest Services Specialist to join our team. This full-time role is pivotal in ensuring an exceptional experience for our visitors.Key Responsibilities:Serve as a primary point of contact for guests, providing expert guidance on tours and events.Manage the...
-
Customer Service Representative
2 days ago
Charlottesville, Virginia, United States Sentara Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our Clinical Access Centralized Scheduling Department at Sentara. As a key member of our team, you will be responsible for handling incoming calls and providing exceptional customer service to patients and healthcare providers.Key ResponsibilitiesHandle incoming calls to...
-
Customer Service Representative
12 hours ago
Charlottesville, Virginia, United States Torchy's Tacos Full timeJob SummaryTorchy's Tacos is seeking a highly motivated and customer-focused individual to join our team as a Front of House Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesProvide outstanding customer service and ensure a...
-
Customer Service Representative
3 days ago
Charlottesville, Virginia, United States Atlantic Coast Athletic Clubs Full timeJob Summary: We are seeking a part-time Member Services Team Member to join our team at Atlantic Coast Athletic Clubs. As a Member Services Team Member, you will be responsible for providing exceptional customer service to our members and guests.Key Responsibilities:Provide excellent customer service to members and guests, responding to their inquiries and...