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Guest Services Specialist

2 months ago

Charlottesville, Virginia, United States The Boar's Head Resort Full time
Guest Experience Coordinator

We are seeking a committed and professional Guest Experience Coordinator to enhance our service offerings at Boar's Head Resort. As an essential part of our organization, you will play a vital role in delivering outstanding service to our clientele while maintaining our esteemed standards of quality and elegance. Your responsibilities will include managing guest inquiries, overseeing pre-arrival communications, addressing guest needs, and ensuring that each visitor enjoys a remarkable experience throughout their stay.

Primary Responsibilities:

  • Uphold the resort's standards of excellence in all guest interactions.
  • Respond to all incoming calls with promptness and professionalism.
  • Engage with guests prior to their arrival to anticipate their requirements and enhance their experience.
  • Handle guest requests and inquiries efficiently and effectively.
  • Become well-acquainted with all resort amenities and events to provide thorough assistance to guests.
  • Surpass guest expectations by offering personalized service and foreseeing their needs.
  • Address and resolve guest complaints and issues swiftly to ensure satisfaction.
  • Maintain precise records of guest interactions for future reference.

Qualifications:

  • Prior experience in a luxury hospitality or service environment is preferred.
  • Understanding of luxury service protocols.
  • Exceptional communication and interpersonal abilities.
  • Strong skills in problem-solving.
  • Outstanding organizational capabilities and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively in a dynamic setting.
  • Willingness to work varied shifts, including weekends and holidays.
  • Proficient in computer applications.