Guest Services Representative

1 day ago


Charlottesville, Virginia, United States The Boar's Head Resort Full time
Guest Services Agent

Become a valued member of our team at The Boar's Head Resort as a Guest Services Agent. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.


Key Responsibilities:
  • Courteously greet and check-in/out guests, adhering to our high standards of service.
  • Reconfirm reservation details, including accommodations, length of stay, and number in party.
  • Maintain knowledge of our resort's amenities, policies, and procedures.
  • Maximize sales revenue through the sale of gift certificates and upgrades.
  • Manage front desk cash circulation and maintain a clean and organized workspace.
  • Practice proficiency with our hotel management system.
  • Maintain awareness of in-house VIPs and groups.
  • Provide a favorable first and last impression to guests, creating an atmosphere for a repeat visit.
  • Post all charges before the end of the shift.

Requirements:
  • At least 2 years of previous experience delivering high-quality customer service.
  • Knowledge of Microsoft Office applications.
  • Ability to work in a fast-paced, stressful environment.
  • Ability to work early morning, evening, weekend, and holiday shifts.

We are seeking a skilled and friendly Guest Services Agent to join our team. If you have a passion for delivering exceptional customer service and a strong work ethic, we encourage you to apply.



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