Guest Experience Manager
2 days ago
Organizational Structure:
Department: Operations
Status: Full-time, Exempt
Reports To: General Manager
Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff
Pay Structure: Salary, Paid Bi-weekly
Who are we looking for?
Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us
Join Our Team and Passionately Serve Our Guests At Shamin Hotels, we're not just in the hospitality business; we're in the business of creating unforgettable experiences for our guests. As a family-owned and operated company based in Central Virginia, we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If you're someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated, we want you on our team For years, we've been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If you're looking for a company where you can build a career, not just a job, Shamin Hotels is the place for you
Why Should You Work for Shamin Hotels?
Amazing Benefits In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more
Endless Opportunities With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
Advancement We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family
How to Apply:
If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you Please apply here:
Position Overview:
To act as the assistant to the General Manager in managing the hotel’s operations, maintaining established revenue, cost and quality standards. Oversees overall day-to-day hotel operations as delegated by the General Manager.
Responsibilities:
•Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Remains current on business trends and local activities.
• Meets assigned departmental budgets and monitors financial statements.
• Establishes and maintains an appropriate level of community involvement.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which results in an increased level of guest satisfaction and operational
excellence.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Ensures cross-selling of other Shamin Hotels by hotel staff.
• Teaching, mentoring, and directing hotel staff.
• Being comfortable with the high level of visibility and the leadership role within the hotel and community.
Top Requirements:
• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.
Qualifications:
• Bachelor’s Degree and/or extensive experience in a hotel or related field required.
• 1-2 years of hotel experience is preferred.
• Strong financial knowledge required.
• Must be able to work with and understand financial information and data, and possess basic mathematical skills
• Reading, Writing, Basic Math
• Computer skills
• Brand systems
About Us:
Founded in 1979, Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country. Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates. For additional information, please visit
Apply Here
Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.
JB.0.00.LN
-
Guest Experience Manager
2 days ago
Charlottesville, VA, United States Holiday Inn Charlottesville VA Full timeOrganizational Structure: Department: Operations Status: Full-time, Exempt Reports To: General Manager Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff Pay Structure: Salary, Paid Bi-weekly Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving...
-
Guest Experience Manager
2 days ago
Charlottesville, VA, United States Holiday Inn Charlottesville VA Full timeOrganizational Structure: If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. Department: Operations Status: Full-time, Exempt Reports To: General Manager Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff Pay Structure: Salary, Paid...
-
Guest Experience Manager
1 week ago
Charlottesville, United States Holiday Inn Charlottesville VA Full timeOrganizational Structure: Department: Operations Status: Full-time, Exempt Reports To: General Manager Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff Pay Structure: Salary, Paid Bi-weekly Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our...
-
Guest Experience Manager
1 week ago
Charlottesville, Virginia, United States Holiday Inn Charlottesville VA Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Experience Manager to join our team at Holiday Inn Charlottesville VA. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesOversee the day-to-day operations of the...
-
Telecommute Guest Experience Specialist
2 days ago
Charlottesville, VA, United States Holiday Inn Charlottesville VA Full timeOrganizational Structure: Operations Status: Full-time, Exempt Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff Pay Structure: Salary, Paid Bi-weekly Shamin Hotels invites you to join our team! Whether youre greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to...
-
Telecommute Guest Experience Specialist
2 days ago
Charlottesville, VA, United States Holiday Inn Charlottesville VA Full timeOrganizational Structure: Operations Status: Full-time, Exempt Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff Pay Structure: Salary, Paid Bi-weekly Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to...
-
Telecommute Guest Experience Specialist
7 days ago
Charlottesville, VA, United States Holiday Inn Charlottesville VA Full timeOrganizational Structure: Operations Status: Full-time, Exempt Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff Pay Structure: Salary, Paid Bi-weekly Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to...
-
Telecommute Guest Experience Specialist
2 days ago
Charlottesville, VA, United States Holiday Inn Charlottesville VA Full timeOrganizational Structure: If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. Operations Status: Full-time, Exempt Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff Pay Structure: Salary, Paid Bi-weekly Shamin Hotels invites...
-
Guest Experience Coordinator
3 months ago
Charlottesville, United States The Boar's Head Resort Full timeJob DescriptionJob DescriptionWe are seeking a professional and dedicated Guest Experience Coordinator who is passionate about delivering exceptional guest service while maintaining Boar's Head Resort CORE standards and Forbes Travel Guide luxury standards. As an essential member of our team, the Guest Experience Coordinator is responsible for...
-
Guest Experience Specialist
1 week ago
Charlottesville, United States Holiday Inn Charlottesville VA Full timeOrganizational Structure: If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. Operations Status: Full-time, Exempt Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff Pay Structure: Salary, Paid Bi-weekly Shamin Hotels invites...
-
Charlottesville, Virginia, United States Kimpton Hotels & Restaurants Full time{"title": "Bartender Opportunity", "subtitle": "Join Our Team", "content": "Bartender OpportunityWe are seeking a skilled Bartender to join our team at Kimpton Hotels & Restaurants. As a Bartender, you will be responsible for crafting exceptional guest experiences by providing outstanding service and expertise in mixology.Key Responsibilities:Prepare and...
-
Charlottesville, Virginia, United States Kimpton Hotels & Restaurants Full time{"title": "Bartender Opportunity", "subtitle": "Join Our Team", "content": "Bartender OpportunityWe are seeking a skilled Bartender to join our team at Kimpton Hotels & Restaurants. As a Bartender, you will be responsible for providing exceptional guest experiences by crafting and personalizing drinks, maintaining a clean and organized bar area, and ensuring...
-
Guest Experience Specialist
2 days ago
Charlottesville City, United States Holiday Inn Charlottesville VA Full timeOrganizational Structure: Operations Status: Full-time, Exempt Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff Pay Structure: Salary, Paid Bi-weekly Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to...
-
Guest Services Operations Manager
4 weeks ago
Charlottesville, United States Natural Retreats Full timeJob OverviewNatural Retreats is seeking a Guest Services Operations Manager to oversee our dedicated Guest Experience team. This team is committed to delivering personalized service to our guests from the initial inquiry through to their post-departure experience. The Guest Services Operations Manager will supervise daily team operations, ensuring that our...
-
Guest Services Operations Manager
4 weeks ago
Charlottesville, United States Natural Retreats Full timeJob OverviewNatural Retreats is seeking a Guest Experience Specialist Manager to oversee our dedicated Guest Experience team. This team is committed to delivering uniquely personalized service to all guests from the initial inquiry through to post-departure and rebooking phases. The Guest Experience Specialist Manager will be responsible for supervising...
-
Guest Experience Specialist
3 hours ago
Dulles, VA, United States Marriott International, Inc Full timeJob Number 24171805Job Category Rooms & Guest Services OperationsLocation Courtyard Dulles Town Center, 45500 Majestic Drive, Dulles, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want...
-
Guest Experience Specialist
3 hours ago
Dulles, VA, United States Marriott International, Inc Full timeJob Number 24171807Job Category Rooms & Guest Services OperationsLocation Courtyard Dulles Town Center, 45500 Majestic Drive, Dulles, Virginia, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want...
-
Guest Experience Expert
2 weeks ago
Vienna, VA, United States Marriott International, Inc Full timeAdditional Information Front Desk AgentJob Number 24149531Job Category Rooms & Guest Services OperationsLocation Tysons Corner Marriott, 8028 Leesburg Pike, Vienna, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in...
-
Guest Advocate
8 hours ago
Charlottesville, United States Disability Solutions Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team. As a Guest Advocate, you will be responsible for providing exceptional service to our guests, ensuring a seamless shopping experience, and promoting our products and services.Key ResponsibilitiesProvide outstanding customer service, responding to guest...
-
Guest Services Attendant
4 weeks ago
Charlottesville, Virginia, United States The Boar's Head Resort Full timePosition OverviewAs a Guest Services Attendant, you will play a vital role in ensuring a welcoming and seamless experience for our guests at The Boar's Head Resort. Your responsibilities will include:Welcoming Guests: Greet and guide guests upon their arrival and departure, ensuring they feel valued and attended to.Luggage Management: Efficiently handle and...
