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Guest Experience Manager

2 months ago

Charlottesville VA, United States Holiday Inn Charlottesville VA Full time

Organizational Structure:


Department: Operations

Status: Full-time, Exempt

Reports To: General Manager

Supervision: Guest Services Agent, Room Attendant, Night Auditor, Food and Beverage Staff

Pay Structure: Salary, Paid Bi-weekly


Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team Whether youre greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether youre a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us

Join Our Team and Passionately Serve Our Guests At Shamin Hotels, were not just in the hospitality business; were in the business of creating unforgettable experiences for our guests. As a family-owned and operated company based in Central Virginia, we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If youre someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated, we want you on our team For years, weve been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If youre looking for a company where you can build a career, not just a job, Shamin Hotels is the place for you

Why Should You Work for Shamin Hotels?

Amazing Benefits In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more
Endless Opportunities With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether youre interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
Advancement Were proud of our track record of promoting from within. At Shamin Hotels, were committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family
How to Apply:

If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you Please apply here:


Position Overview:

To act as the assistant to the General Manager in managing the hotel’s operations, maintaining established revenue, cost and quality standards. Oversees overall day-to-day hotel operations as delegated by the General Manager.

Responsibilities:

•Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.

• Participates in the development of short term and long term financial and operational plans for the hotel.

• Remains current on business trends and local activities.

• Meets assigned departmental budgets and monitors financial statements.

• Establishes and maintains an appropriate level of community involvement.

• Ensures proper handling of guest complaints.

• Assists in the development of new programs which results in an increased level of guest satisfaction and operational

excellence.

• Knows and complies with all company policies and procedures pertaining to this position and its duties.

• Ensures cross-selling of other Shamin Hotels by hotel staff.

• Teaching, mentoring, and directing hotel staff.

• Being comfortable with the high level of visibility and the leadership role within the hotel and community.


Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.

• Own It: Be a role model, Embrace Responsibility and Keep Learning.

• Passionately Serve: Be Positive, Care Deeply and Create Memories.


Qualifications:

• Bachelor’s Degree and/or extensive experience in a hotel or related field required.

• 1-2 years of hotel experience is preferred.

• Strong financial knowledge required.

• Must be able to work with and understand financial information and data, and possess basic mathematical skills

• Reading, Writing, Basic Math

• Computer skills

• Brand systems


About Us:

Founded in 1979, Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country. Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates. For additional information, please visit

Apply Here

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

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