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Loan Representative

2 months ago

TEMPE, United States OneMain Financial Full time

At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain’s personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs.

In the Role

  • Reach out to customers via outbound calls or responding to inbound calls from potential customers
  • Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
  • Assist in collateral swaps and unwinding of purchase loans
  • Identify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon. In addition, work with senior management and project teams for necessary process and system enhancements.
  • Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance
  • Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
  • Read and understand credit bureau reports and maintain a high level of personal lending product knowledge. 
  • Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
  • Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

  • High School Diploma or GED
  • Sense of urgency in meeting or exceeding application processing goals

Preferred

  • 2 or more years’ experience in inside sales, customer service, retail, or call center environment.  
  • Basic understanding of credit or personal finance concepts. 
  • Bilingual in Spanish/English a plus. 

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)  
  • Employee Stock Purchase Plan (10% share discount)  
  • Tuition reimbursement  
  • Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)