Customer Service Representative

2 weeks ago

Tempe, United States Carvana Full time
*NEW* Customer Care Advocate Position

A Customer Care Advocate is the customer's biggest champion and makes the process of buying and/or selling a car simple, seamless, and unforgettable. We're looking for bright people who are willing to roll up their sleeves and are eager to raise the bar every day while challenging themselves to grow and learn at a rapid pace.

Ready to build your career? Join our team of Advocates to work in person at our Tempe headquarters
Unlock Your Earning Potential Quickly

We offer a competitive starting hourly rate of $20/hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:
  • Starting Pay: $20/hr
  • At 4 Months: $21/hr
  • At 6-Months: $22/hr
After 6 months you unlock the remainder of our performance-based Careers Not Jobs program which allows eligible team members an additional compensation increase ($0.50) every 90 days.

Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Our benefits + perks may add an average of $6/hr to your total rewards. Here is how we invest in you:
  • Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
  • Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. With increases tied to individual performance, you could be earning $24+ by 12 months - hard work and stellar performance won't go unnoticed.
  • Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too Benefit from our pet care savings program to keep your furry friends healthy and happy.
  • Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) PLUS 9 company paid holidays including your birthday
  • Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program
  • Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount
  • Professional Development: Extensive internal growth and professional development opportunities
  • And more
About the Role:

We're looking for individuals to be the voice of Carvana - this role is a customer-facing position and will support either our Customer Experience, Verification or Sell to Carvana Advocates teams. In this role you will:
  • Build relationships with customers (via inbound/outbound calls) and advocate for them throughout the car-buying or selling journey.
  • Review and verify sensitive customer documentation (via casework) with the swiftness of a ninja.
  • Ask probing questions, understand the customers' needs and priorities, and problem-solve in real-time.
  • Encounter a variety of conversations - every day is unique Some examples could include:
    • Answering vehicle purchase or selling inquiries and guiding prospective customers through the buying or selling process.
    • Addressing customer concerns or account issues at a higher level.
    • Managing work through task-driven queues while multitasking in a fast-paced environment.
  • Utilize and navigate between multiple internal and external software tools.
  • Help us build a stronger company. Every day.
  • Other duties as assigned.
This is a full-time, in-office, hourly position with an assigned schedule. Hours per week could vary based on business need - our standard is a 38-45 hour work week. Successful candidates must be willing and able to be flexible as our schedules include weekends, holidays and overtime.
What we require:
  • 2+ years of experience
  • College Degree Preferred
  • High School Diploma or GED Required
  • Tech-savviness: Able to navigate multiple systems, learn new tools, and effectively troubleshoot
  • Resiliency: Ability and willingness to learn new things; apply that learning to perform successfully
  • Critical thinking: Demonstrates ability to make appropriate judgment calls
  • Ability to read, write, speak, and understand English
  • Ability to handle phone calls/casework for up to 10 hours a day
Several of our Customer Care teams are hiring and you may be considered for multiple opportunities where your skills and qualifications align. Some of the areas we hire Customer Advocates could include any of the following:
  • Customer Experience
  • Verification
  • Sell to Carvana
Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

  • Customer Service Representative

    3 months ago

    Tempe, United States Bank of Montreal Full time

    Application Deadline:08/06/2024 Address:1625 W. Fountainhead Parkway. Job Family Group:Customer Shared Services. BMO is hiring a Customer Service Representative to join the Commercial Lending, Vendor Finance Operations team. The Customer Service Repr Customer Service Representative, Customer Service, Representative, Client Service, Client Relations,...

  • Customer Service Representative

    1 month ago

    Tempe, Arizona, United States Ajilon Full time

    Ajilon Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ajilon. As a Customer Service Representative, you will be responsible for providing exceptional service to patients and physicians, answering incoming calls, and assisting with scheduling...

  • Customer Service Representative

    2 months ago

    Tempe, United States Roto-Rooter Plumbing & Water Cleanup Full time

    Hiring immediately, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Phoenix area Call Center. Be the first point of contact with our customers. Obta Customer Service Representative, Customer Service, Representative, Retail, Construction, Insurance

  • Customer Service Representative

    4 weeks ago

    Tempe, United States Carvana Full time

    Individuals to be the voice of Carvana - this role is a phone-based, customer-facing position! You will celebrate with customers, empathize when things go wrong, and resolve complex challenges when they arise. You are the customers biggest champion Customer Service Representative, Customer Service, Representative, Automotive, Training, Performance

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States PrideStaff Full time

    Customer Service Representative **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at PrideStaff. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving routine questions and problems. **Key...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States PrideStaff Full time

    Customer Service Representative **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at PrideStaff. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving routine questions and problems. **Key...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States Raising Cane's Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Raising Cane's. As a Customer Service Representative, you will be responsible for providing excellent customer service to our guests, taking orders, and processing payments efficiently. You will also be responsible for maintaining a clean and safe environment...

  • Customer Service Representative

    2 weeks ago

    Tempe, United States Mr Appliance Full time

    Job Description Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States Randstad Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States Circle K Full time

    Customer Service RepresentativeCircle K is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for:Providing prompt and courteous service to customersRinging up sales on the cash register accurately and efficientlyPerforming multi-function...

  • Customer Service Representative

    5 days ago

    Tempe, Arizona, United States MedImpact Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at MedImpact. As a Customer Service Representative, you will be responsible for providing exceptional customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or...

  • Customer Service Representative

    1 month ago

    Tempe, Arizona, United States Kelly Services, Inc. Full time

    Customer Service Representative Job DescriptionKelly Services, Inc is seeking a skilled Customer Service Representative to join their team.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide solutions and alternatives to meet customer needs.Keep accurate records of customer interactions and process...

  • Customer Service Representative

    4 weeks ago

    Tempe, Arizona, United States Kelly Services, Inc. Full time

    Customer Service Representative Job DescriptionKelly Services, Inc is seeking a Customer Service Representative to join their team.Key Responsibilities:Handle customer inbound/outbound calls in a professional and courteous manner.Provide solutions and alternatives within time limits, ensuring customer satisfaction.Keep accurate records of customer...

  • Customer Service Representative

    4 weeks ago

    Tempe, Arizona, United States Kelly Services, Inc. Full time

    Customer Service Representative Job DescriptionKelly Services, Inc is seeking a Customer Service Representative to join their team.Key Responsibilities:Handle customer inbound and outbound calls in a professional and courteous manner.Provide solutions and alternatives to customer inquiries within established time limits.Maintain accurate records of customer...

  • Customer Service Representative

    1 month ago

    Tempe, United States PROTEOR USA Full time

    Job Type Full-time Description Job Title: Customer Service Representative Reports To: Customer Service Manager Location: Tempe, AZ (On-Site) Company Overview PROTEOR USA is a leading company in the Orthotic & Prosthetic industry, committed to innovation and providing the best outcomes for our customers. With over 100 years of experience, we offer an...

  • Customer Service Representative

    6 days ago

    Tempe, Arizona, United States Sharon Layman Full time

    Are you a customer-focused individual looking for a challenging role in insurance and financial services? We are seeking a highly motivated and outgoing Customer Relations Representative to join our team at Sharon Layman. As a Customer Relations Representative, you will be responsible for establishing customer relationships, following up with customers, and...

  • Customer Service Representative

    4 weeks ago

    Tempe, Arizona, United States iMPact Business Group Full time

    Job Title: Sr. Customer Service Representative Job Summary: We are seeking a highly skilled and experienced Sr. Customer Service Representative to join our team at iMPact Business Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. Responsibilities: * Maintain...

  • Customer Service Representative

    4 weeks ago

    Tempe, Arizona, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers get all the help they need on their journeys. You will work as part of a supportive team to inspect and maintain equipment, assist customers,...

  • Customer Service Representative

    3 weeks ago

    Tempe, Arizona, United States PROTEOR USA Full time

    Job Title: Customer Service RepresentativeAt PROTEOR USA, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their...

  • Customer Service Representative

    6 days ago

    Tempe, Arizona, United States LHH Recruitment Solutions Full time

    Job Title: Call Center RepresentativeJob Summary: We are seeking a highly skilled Call Center Representative to join our team at LHH Recruitment Solutions. As a Call Center Representative, you will be the first point of contact for our clients, handling inbound calls, addressing inquiries, and providing exceptional service.Key Responsibilities:Answer inbound...