National Account Manager

3 weeks ago

Atlanta, United States Sunstates Security Full time

Overview


Join one of the fastest-growing and largest privately held security companies in the U.S. Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.


We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.


Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.


Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.




Job Description


Sunstates Security is hiring a talented and experienced National Account Manager for a high profile client based in the Atlanta area. The National Account Manager is responsible for the daily functioning of all of the client's sites including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives. The National Account Manager shall be available to support the services and any related issues arising from the Service Agreement.


This position offers a base salary of $125,000 - plus an annual performance-based bonus, full medical, dental and vision insurance coverage, generous PTO, and a 401 K plan with company match.


*This is a remote position, based in the Atlanta area, but the candidate must be available to travel up to 25% of the time between sites in GA, TX, AZ, UT, VA & NY as needed.



ESSENTIAL DUTIES & RESPONSIBILITIES



General Management and Leadership:


  • Responsible for the direction, coordination, and management of all site Security Officers and GSOC Operations for all locations.
  • Provide operational direction to team members and manage all activities related to security, safety, and continuity.
  • Act as primary point of contact for the sites and contact the regional and corporate office when necessary.
  • Identify and recruit new talent.
  • Process new employees through the Sunstates Security onboarding system.
  • Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame.
  • Train, develop motivate and empower all security personnel to oversee the day-to-day site operations and promote the highest standards of efficiency, profitability, customer service and ethics.
  • Manage employee performance for the sites including appraising performance, administering reward and incentive programs, coaching and staff development initiatives, and corrective actions with branch management guidance. In all employment activities will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
  • Develop and maintain processes and procedures for efficient GSOC operations.
  • Maintain knowledge of security systems and regulatory requirements for operating a security operations center.
  • Provide oversight and feedback to mitigate issues and improve performance with internal teams and systems.
  • Provide exemplary customer service to the client and escalate issues as required.
  • Monitor and track metrics and key performance indicators for regularly scheduled reviews and audits.


Operations:


  • Coordinate with Region to establish site's goals & objectives and communicate these with the customers as required.
  • Work with action plans towards goal achievement, including the establishment of sites and personnel quotas and/or goals.
  • Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
  • Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
  • Produce Quality Assurance checks through eHub to assure positive results.
  • Fax, email, or deliver the Account Inspections to the regional office each month by the 3rd day each month.
  • Ensure that you are able to respond to questions for security personnel, respond to site events, or have qualified backup when you are not able to remain available.



Cost Control & Budgetary:


  • Ensure accounts remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).


Business Development & Customer Relations:


  • Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
  • Promote Sunstates reputation of professionalism and ethics; and create and expose new and existing opportunities and markets.


REQUIREMENTS AND QUALIFICATIONS


  • 5 -10 years of related management experience
  • Bachelor’s degree is highly preferred
  • Prior security, law enforcement, or military experience is highly preferred
  • Successful management experience with a security command center (SOC/GSOC)
  • Advanced level/knowledge of computers and technology and access control software
  • Experience with Access Control - CCure9000 Administration and Monitoring Station experience preferred
  • Experience with CCTV Operations and Troubleshooting – Genetec system experience preferred
  • Experience with ServiceNow ticket system is preferred
  • Ability to navigate and interface with other technology support organizations
  • Willing to undergo an extensive background check
  • Great customer service and communication skills
  • Ability to regularly travel to all contracted sites for client as needed



Benefits


Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Regional Management) are invited to join our security team.


We are proud to be an Equal Opportunity Employer and supporter of our military veterans

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