National Account Manager
1 week ago
Sunstates Security is seeking a highly skilled National Account Manager to oversee the daily operations of our national high-profile client. The ideal candidate will have a strong background in security management, excellent customer service skills, and the ability to lead a team of security professionals.
Key Responsibilities:
- Manage the daily functioning of all client sites, including operations, customer service, personnel management, and security & safety.
- Develop and maintain processes and procedures for efficient GSOC operations.
- Provide operational direction to team members and manage all activities related to security, safety, and continuity.
- Act as primary point of contact for the sites and contact the regional and corporate office when necessary.
- Identify and recruit new talent.
- Process new employees through the Sunstates Security onboarding system.
- Train, develop, motivate, and empower all security personnel to oversee the day-to-day site operations and promote the highest standards of efficiency, profitability, customer service, and ethics.
- Manage employee performance for the sites, including appraising performance, administering reward and incentive programs, coaching, and staff development initiatives, and corrective actions with branch management guidance.
- Provide exemplary customer service to the client and escalate issues as required.
Requirements and Qualifications:
- Years of related management experience.
- Bachelor's degree is highly preferred.
- Prior security, law enforcement, or military experience is highly preferred.
- Successful management experience with a security command center (SOC/GSOC).
- Advanced level/knowledge of computers and technology and access control software.
- Experience with Access Control - CCure9000 Administration and Monitoring Station experience preferred.
- Experience with CCTV Operations and Troubleshooting – Genetec system experience preferred.
- Experience with ServiceNow ticket system is preferred.
- Ability to navigate and interface with other technology support organizations.
- Willing to undergo an extensive background check.
- Great customer service and communication skills.
- Ability to regularly travel to all contracted sites for client as needed.
Benefits:
- Medical Insurance.
- Life Insurance.
- Dental Insurance.
- Vision Insurance.
- Paid Vacation.
- Short Term Disability.
- 401K/403b Plan.
- Performance-based Bonus.
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