Current jobs related to Support Specialist - Waco - Globe Life Inc.

  • IT Support Specialist

    2 weeks ago

    Waco, Texas, United States Horizon Bank Texas Full time

    Job Title: IT Service Desk SpecialistHorizon Bank Texas is seeking a highly skilled IT Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our staff and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to staff, including...

  • IT Support Specialist

    1 week ago

    Waco, Texas, United States Axiscare Full time

    Job Title: IT Support SpecialistJob Summary:The IT Support Specialist plays a vital role in ensuring the smooth operation of our technical systems and equipment. This position assists the IT Director in providing technical support to employees, troubleshooting issues, and maintaining hardware asset inventory. The ideal candidate will have strong...

  • Medical Support Specialist

    3 weeks ago

    Waco, Texas, United States Ascension Full time

    About Our TeamAt Ascension Living, we're dedicated to providing exceptional care and services to our seniors. Our team of compassionate professionals is committed to helping our residents live healthier and happier lives.Job SummaryWe're seeking a skilled Medical Support Specialist to join our team at AMG Providence Lung Clinic. As a Medical Support...

  • IT Support Specialist

    1 month ago

    Waco, Texas, United States Horizon Bank Texas Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Specialist to join our team at Horizon Bank Texas. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and customers.Key ResponsibilitiesProvide technical support and assistance to staff and customers via phone, email, and...

  • IT Support Specialist

    4 weeks ago

    Waco, Texas, United States Horizon Bank Texas Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Specialist to join our team at Horizon Bank Texas. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and customers.Key ResponsibilitiesProvide technical support and assistance to staff and customers via phone, email, and...

  • IT Support Specialist

    2 weeks ago

    Waco, Texas, United States GreenEcho LLC Full time

    We are seeking a highly skilled IT Support Specialist to join our team at GreenEcho LLC.This role involves providing exceptional customer service and technical support to our network of distributors across the United States.You will be working closely with our ticketing service Freshservice and may be required to assist in chat queues at times.The successful...

  • IT Support Specialist

    2 weeks ago

    Waco, Texas, United States Horizon Bank Texas Full time

    Job SummaryHorizon Bank Texas is seeking a highly skilled IT Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and customers.Key ResponsibilitiesProvide technical support and assistance to staff and customers via phone, email, and...

  • Medical Professional

    4 weeks ago

    Waco, Texas, United States Pain Specialist of America LLC Full time

    Pain Specialist of America LLC Job DescriptionJob Type: Full-timeDescription:Pain Specialist of America LLC is a leading provider of comprehensive pain management services. We are seeking a highly skilled and compassionate Nurse Practitioner to join our team.Key Responsibilities:Conduct thorough patient evaluations and develop personalized treatment...

  • Software Support Specialist

    3 weeks ago

    Waco, United States Axis Care Full time

    AxisCare is an amazing place to work! The culture at AxisCare is congruent with our Company Values: We Treat Others Well We are Driven Towards Excellence and we Embrace and Champion Growth. We cultivate a positive work environment, provide great benefits, and offer many opportunities for upward mobility within a growing industry. We are seeking...

  • Administrative Support Specialist

    6 days ago

    Waco, Texas, United States Girling Personal Care Full time

    About Our Company:Girling Personal Care is a member of the Gentiva family, an industry leader in hospice, palliative, home health, and personal home care.We provide physical, spiritual, and emotional support to patients and their families, making a lasting difference in people's lives every day.Our comprehensive benefits package includes health insurance, a...

  • Technical Support Specialist

    6 days ago

    Waco, Texas, United States GreenEcho LLC Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our network of distributors across the United States.You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.Key Responsibilities:Responding to incoming calls and emails from...

  • Administrative Support Specialist

    1 week ago

    Waco, Texas, United States Girling Personal Care Full time

    Girling Personal Care OverviewWe are seeking a highly skilled Administrative Specialist PC to support our team with various administrative and system-related tasks. This role will directly report to the Assistant Director PC and ensure adherence to Company policies associated with record establishment, retention, maintenance, and confidentiality.About the...

  • Administrative Support Specialist

    1 week ago

    Waco, Texas, United States Waco Independent School District Full time

    Job Summary:The Administrative Support Specialist will provide high-level administrative support to the principal and other administrative staff at University High. This role involves organizing and managing routine work activities, maintaining accurate records, and ensuring seamless communication between departments.Key Responsibilities:Organize and...

  • ERP Technical Support Specialist

    1 week ago

    Waco, Texas, United States Medline Industries Full time

    Job Summary:We are seeking a skilled ERP Technical Support Specialist to join our team at Medline Industries.Key Responsibilities:Provide technical support for Medline's Logistics Systems, including Warehouse Management, Transportation Management, and Labor Management Systems.Assist the user community and development team in the design, development,...

  • Desktop Support Specialist

    2 weeks ago

    Waco, Texas, United States A3 Staffing Solutions Full time

    Job DescriptionAs a Desktop Support Specialist at A3 Staffing Solutions, you will be responsible for providing top-notch technical support to our clients. Your primary focus will be on ensuring the seamless operation of desktop computers, including setup, maintenance, and troubleshooting.Key Responsibilities:Hands-on experience in Windows imaging for Windows...

  • After School Support Specialist

    2 weeks ago

    Waco, Texas, United States Wyndy LLC Full time

    About the RoleWe are seeking a dedicated and enthusiastic individual to join our team as an After School Support Specialist. In this role, you will provide support to students in after school programs, creating engaging and educational activities that promote positive behavior and social skills.Key ResponsibilitiesAssist students with homework and academic...

  • After School Support Specialist

    2 weeks ago

    Waco, Texas, United States Wyndy LLC Full time

    Job SummaryWe are seeking a dedicated and enthusiastic individual to join our team as an After School Support Specialist. In this role, you will provide support to students in after school programs, creating engaging and educational activities that promote learning and social skills.Key ResponsibilitiesAssist students with homework and academic...

  • Administrative Support Specialist

    4 weeks ago

    Waco, Texas, United States Spherion Full time

    Position Overview:Spherion Waco is in search of a committed and meticulous Administrative Support Specialist. This role is ideal for individuals eager to thrive in a dynamic setting while enhancing their office management skills.Benefits:- Work schedule: Monday - Thursday 7AM - 5PM and Friday 7AM - 1PM- Competitive pay rate of $15.00 per hour- Weekly payment...

  • Administrative Support Specialist

    2 months ago

    Waco, Texas, United States Spherion Full time

    Position Overview:Spherion Waco is in search of a committed and meticulous Administrative Support Specialist. This role is ideal for individuals eager to thrive in a dynamic setting while enhancing their administrative capabilities.Benefits:- Work schedule: Monday - Thursday 7AM - 5PM and Friday 7AM - 1PM- Competitive pay rate of $15.00 per hour- Weekly pay...

  • Information Technology Support Specialist

    3 weeks ago

    Waco, Texas, United States Green Echo Full time

    Job Title: Information Technology Support SpecialistJob Summary:We are seeking a highly skilled Information Technology Support Specialist to join our team at Green Echo. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients across the United States.Key Responsibilities:Respond to incoming...

Support Specialist

3 months ago

Waco, United States Globe Life Inc. Full time

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Support Specialist? American Income Life is looking for a Support Specialist to join the team

In this role, you will be responsible for assisting in resolving escalated consumer and agent related issues by gathering information and providing a detailed outline of all pertinent data. Monitor both internal and external reports as well as social media sites to identify, research & report areas of potential concern with a high degree of accuracy while maintaining strict confidentiality. Includes placing a significant volume of outgoing calls to both internal and external customers, while using the utmost level of customer service as appropriate for sensitive situations.

This is a hybrid position located in Waco, TX (WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do:

  • Review and manage a number of scheduled (daily/weekly/monthly/etc.) reports to identify areas of possible concern; gather information to either resolve independently or summarize findings of research and escalate for direction on further action needed.
  • Research and monitor quality and actions of independent contractors based on instructions given.
  • Review Company records to provide documentation needed to solve problems of escalated formal complaints from both customers and independent contractors. This includes but is not limited to reviewing internal Company files, as well as frequently placing outgoing calls to customers and independent contractors.
  • Review social media complaints related to agents or customers by following up on the allegations to resolve. Must use logical reasoning to differentiate between complaints that can be resolved independently versus those more serious in nature which require escalation for additional review prior to response.
  • Prepare correspondence, communications, reports, and other documents.
  • Work on additional projects as needed to provide team support.

What You Can Bring:

  • Experience providing support at a high level with a strong degree of accuracy.
  • Prior experience or knowledge of Policy Owner Services, Policy Issue, Underwriting and Agency Departments.
  • Proficient in computer skills and relevant software.
  • Wide-range knowledge of Company guidelines and procedures.
  • Bi-lingual an advantage.
  • Effective organizational and planning skills.
  • Strong interpersonal and communication skills, collaborate well as a team member but is also able to work well and problem solve with some degree of independence.
  • Ability to multi-task while maintaining a high attention to detail.
  • Confidentiality.
  • Flexible to working with ever changing deadlines on different projects.
  • Microsoft Office skills - inclusive of Excel, Outlook, Word, SQL/Access and PowerPoint.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at American Income Life:

  • Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Wellness club reimbursements and gym discounts to help you stay on top of your health.
  • Paid holidays and time off to support a healthy work-life balance.
  • Development training programs to enhance your skills and career progression and unlock your full potential.

Opportunity awaits Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.