Desktop Support Technician

1 month ago

Boston, United States Mindlance Full time

Job Title: Desktop Support Technician

Job Location: Boston, MA

Zip Code: 02108

Top 3/5 Skills: Desktop/ Laptop support, installation, deployment, Mobile Device support, Windows

SUMMARY (Job Overview):

Seeking to hire Laptop Support Technicians to assist with a statewide rollout of HP EliteBook laptops/docking stations and other peripherals in 39 offices. The laptop technician will report to the Mobile Device Team Lead.

There are multiple positions for different regions (Central to Western MA and Boston North to South Shore) within MA. Travel and use of your own vehicle is required.

The technician will be integral to the Mobile Device Team’s ability to provide statewide on-site device rollout support. The Laptop Support Technician will be responsible for on-site receipt of current devices, deployment of new devices, configuration support, and inventory of each device. The candidate filling this position must have excellent technical, organizational, communication, and documentation skills. The Laptop Support Technician must have sufficient knowledge to troubleshoot mobile devices, specifically the Windows operating system and hardware installation. This person will provide face-to-face support for end users and must exercise appropriate customer service soft skills. The Mobile Device Team works in a fast-paced environment. The technician will be expected to work independently or as part of the team. Travel and use of your own vehicle will be required.

CONTRACT DURATION

· Up to 6 months.

JOB DUTIES (Detailed Statement of Duties and Responsibilities):

· Receive, unbox, and organize a high volume of laptops/surface pros/peripherals shipped to offices.

· Provide on-site docking station/workstation set-up.

· Receive and inventory staff Surface Pro being returned.

· Deploy HP Elite Notebook, with configuration instructions, to staff.

· Provide on-site configuration support/troubleshooting to staff

· Communicate issues with the Mobile Device Team.

· Regional MA travel.

TRAVEL REQUIREMENTS

· Candidate is required to travel regionally to serve different office locations.

· Two regional support teams

o One team will cover the Central-to-Western MA region

o One team will cover the Boston-North-South MA region

· Travel/mileage cost included in the rate.

QUALIFICATIONS (Education, Years’ Experience, Certificates):

· Associate degree/Diploma in Information Systems or equivalent work experience

· At least one year of previous experience providing mobile device technical support

· Experience providing in-person technical customer service

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