Desktop Support

4 weeks ago


Boston, United States Empower Professionals Inc Full time

Role: Desktop Support

Location: Boston, MA (Fully onsite)

Duration: 12+ Months

Mandatory:

  • Desktop Support
  • End User Computing
  • IT Service Desk

Responsibilities:

  • Diagnose, resolve, and follow-up on issues relating to various user computing issues· Provide technical support by phone, remote access, deskside, or site visits as required.
  • New hire device setup/Imaging.
  • Experience utilizing ticketing systems.
  • Ensure tickets are accurately documented and resolved in accordance.
  • Device inventory management· Position may require working extended hours or occasional night/weekend as required.
  • Ability to multi-task in a fast-paced environment· Office 365 Productivity Tools· VPN troubleshooting/connectivity.
  • Mobile Device Supporr.
  • Follow client Compliance standards.

Requirements :

  • 1+ year(s) relevant technical field experience.
  • Windows 10 support experience.
  • Prior Help Desk experience
  • Prior ticketing system experience, such as ServiceNow.
  • Ability to write clear, concise documentation.
  • Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success.
  • EUC L2 with Scripting experience must. NA


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