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Desktop Support
4 weeks ago
Role: Desktop Support
Location: Boston, MA (Fully onsite)
Duration: 12+ Months
Mandatory:
- Desktop Support
- End User Computing
- IT Service Desk
Responsibilities:
- Diagnose, resolve, and follow-up on issues relating to various user computing issues· Provide technical support by phone, remote access, deskside, or site visits as required.
- New hire device setup/Imaging.
- Experience utilizing ticketing systems.
- Ensure tickets are accurately documented and resolved in accordance.
- Device inventory management· Position may require working extended hours or occasional night/weekend as required.
- Ability to multi-task in a fast-paced environment· Office 365 Productivity Tools· VPN troubleshooting/connectivity.
- Mobile Device Supporr.
- Follow client Compliance standards.
Requirements :
- 1+ year(s) relevant technical field experience.
- Windows 10 support experience.
- Prior Help Desk experience
- Prior ticketing system experience, such as ServiceNow.
- Ability to write clear, concise documentation.
- Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success.
- EUC L2 with Scripting experience must. NA
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