Desktop Support Specialist
6 months ago
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
- Windows / MAC Support
- Resolve Hardware / Software issues
- Experience with VPN, Soft Phones, Remote Desktop, VDI
- Asset Tracking / Inventory Management
- Strong Communications Skills
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Desktop Support Specialist
4 weeks ago
Boston, Massachusetts, United States Syntricate Technologies Full timeKey Responsibilities:As a Desktop Support Specialist at Syntricate Technologies, you will be responsible for providing strong Windows Desktop Support Experience. This includes desktop hardware and troubleshooting at L2+ levels, with a focus on Windows 10 and 7. Additionally, you will handle benchtop support for a Pharma Company, ensuring a thorough...
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Desktop Support Specialist
5 months ago
Boston, United States Indotronix International Corporation Full timeTitle: Desktop Support Specialist Location: 1 Marina Park Drive, Boston, MA 02210 12 Months contract RESPONSIBILITIES: • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. • Documents, maintains, upgrades or replaces software systems. • Supports and maintains user account information including...
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Desktop Support Specialist
4 weeks ago
Boston, Massachusetts, United States FirstPRO Full timeFirstPRO is seeking a skilled Desktop Support Specialist to join our team in Boston, MA. This is a direct hire role that requires onsite work 2-3 days per week.We are looking for an experienced Desktop Support Specialist to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate...
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Desktop Support Specialist
2 months ago
Boston, United States TEKsystems Full timeJob DescriptionJob DescriptionBasic PurposeThe Desktop Specialist (Tier 2) would provide hands-on and remote technical support to the Company’s end users. The Tier 2 role will be backup to the incoming call queue as well as the handling of incidents and requests that are escalated from the Help Desk (Tier 1). This person would move and deploy endpoint...
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Boston, Massachusetts, United States Syntricate Technologies Full timeJob Title: Desktop Support Specialist with Pharmaceutical ExpertiseLocation: Onsite in Boston, MADuration:Contract Skills Required: Strong Windows Desktop Support Experience Desktop Hardware and troubleshooting at L2 + (Window 10, 7) Experience in handling Benchtop support for a Pharmaceutical Company (Pharmaceutical, Client, Vertex, Client, Lilly etc.)...
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Desktop Support Specialist
2 months ago
boston, United States SISL Global Full timeKey Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring...
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Desktop Support Analyst
1 month ago
Boston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Desktop Support Analyst in Boston, Massachusetts. The role is fully onsite in the pharmaceutical industry and requires the handling of escalated tickets and providing application support. The Desktop Support Analyst will be integral in maintaining smooth...
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Desktop Support
7 days ago
Boston, United States TEKsystems Full time*Description:* * Take on all escalations for the end user support team * Serve as subject matter expert for all AV platforms used (Zoom, Teams). * Collaborate with Information Technology team and vendors to ensure equipment is maintained and functioning operationally. * Support company events, such as company and department level town hall meetings/webinars...
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Desktop Support Technician
1 month ago
Boston, United States firstPRO, Inc Full timefirstPRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and onsite.The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the...
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Desktop Support Technician
1 month ago
Boston, United States firstPRO, Inc Full timefirstPRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and onsite.The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the...
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Desktop Support Technician
1 month ago
boston, United States firstPRO, Inc Full timefirstPRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and onsite.The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the...
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Desktop Support Engineer
1 month ago
Boston, United States FirstPRO Full timefirstPRO is now accepting resumes for a Senior Desktop Support Engineer role in Boston, MA. This is a direct hire role and onsite 2-3 days per week.We are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be...
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Desktop Support Engineer
1 month ago
boston, United States firstPRO, Inc Full timefirstPRO is now accepting resumes for a Senior Desktop Support Engineer role in Boston, MA. This is a direct hire role and onsite 2-3 days per week.We are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be...
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Desktop Support Engineer
1 month ago
Boston, United States firstPRO, Inc Full timefirstPRO is now accepting resumes for a Senior Desktop Support Engineer role in Boston, MA. This is a direct hire role and onsite 2-3 days per week.We are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be...
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Desktop Support Engineer
1 month ago
Boston, United States firstPRO, Inc Full timefirstPRO is now accepting resumes for a Senior Desktop Support Engineer role in Boston, MA. This is a direct hire role and onsite 2-3 days per week.We are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be...
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Azure Virtual Desktop Support Specialist
4 weeks ago
Boston, Massachusetts, United States Center for Health Information and Analysis Full timeAt the Center for Health Information and Analysis, we are seeking a skilled Azure Virtual Desktop Support Engineer to join our team. As a key member of our IT department, you will play a pivotal role in the stewardship and success of our healthcare analytics products.This exciting opportunity will allow you to utilize your expertise in the Azure Virtual...
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Desktop Support Admin
4 months ago
Boston, United States Syntricate Technologies Full timeRequired Skills: Strong Windows Desktop Support Experience Desktop Hardware and troubleshooting at L2 + (Window 10, 7) Experience in handling Benchtop support for a Pharma Company Understanding of GxP, GMP process Good exposure and understanding of IT infra like Anti-Virus, AD, Asset Management.
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Desktop Support Analyst
3 days ago
Boston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking a Desktop Support Analyst for a promising long-term contract employment opportunity in the vibrant city of Boston, Massachusetts. This role primarily involves providing tier 2/3 desktop support within an onsite environment, five days a week. The industry we operate in requires a solid understanding of Windows 10,...
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Desktop Support Technician
5 days ago
Boston, United States A3 Solutions, Inc. Full time $18 - $20Desktop Support TechnicianBoston, MAContract-To-Hire 100% onsiteNo travel requiredJob Details: 8-5 Monday-Friday, no on call.Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Desktop and...
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Desktop Support Analyst
1 month ago
boston, United States firstPRO, Inc Full timeFirstPro is now accepting resumes for a Desktop Support Analyst position based in Boston, MA. This role will focus on providing higher level Technical Support to internal users on hardware, software, applications, imaging and peripherals. This is a contract to permanent hire role that can provide OT pay.ResponsibilitiesAssist users with technical issues...