Current jobs related to Desktop Support Engineer - Boston - Blue Mantis
-
Desktop Support Engineer
3 weeks ago
Boston, United States Cannon Search Full timeGreat opportunity for a Desktop Support Engineer. You will be responsible for troubleshooting level 1-3 technical issues via deskside, phone, email and remote support. Will also assist with deployments, upgrades and migrations company wide. This role reports to the Help Desk Manager and will support 50+ users locally as well as remote users. This is a...
-
Desktop Support Engineer
2 weeks ago
Boston, United States Cannon Search Full timeGreat opportunity for a Desktop Support Engineer. You will be responsible for troubleshooting level 1-3 technical issues via deskside, phone, email and remote support. Will also assist with deployments, upgrades and migrations company wide. This role reports to the Help Desk Manager and will support 50+ users locally as well as remote users. This is a...
-
Desktop Support Engineer
4 weeks ago
Boston, United States Tata Consultancy Services Full timeJob Title : Desktop EngineerLocation : Boston,MA Please find the below JD and send across the below details • Knowledge of McAfee Antivirus and Bit locker encryption, iOS devices, O365 • Design and develop the framework of technological systems,
-
Desktop Support Engineer
4 weeks ago
Boston, United States SysTechCorp Inc Full timeWe are immediately looking for Desktop Support Engineer (Level 1) for one our direct client in MA.We appreciate you for showing your interest following by apply for the role and we can arrange Immediate Interview for qualified resource.Role: Desktop Support Engineer (Level 1)Location: Boston, MA (All 5 Days Onsite)Duration: 12+ Months Contract InitiallyMode...
-
Desktop Support Engineer
1 month ago
Boston, United States SysTechCorp Inc Full timeWe are immediately looking for Desktop Support Engineer (Level 1) for one our direct client in MA.We appreciate you for showing your interest following by apply for the role and we can arrange Immediate Interview for qualified resource.Role: Desktop Support Engineer (Level 1)Location: Boston, MA (All 5 Days Onsite)Duration: 12+ Months Contract InitiallyMode...
-
Desktop Support Engineer
4 weeks ago
Boston, United States SysTechCorp Inc Full timeWe are immediately looking for Desktop Support Engineer (Level 1) for one our direct client in MA.We appreciate you for showing your interest following by apply for the role and we can arrange Immediate Interview for qualified resource.Role: Desktop Support Engineer (Level 1)Location: Boston, MA (All 5 Days Onsite)Duration: 12+ Months Contract InitiallyMode...
-
Manager, Desktop Engineering
3 weeks ago
Boston, United States Selby Jennings Full timee are looking for a dynamic and experienced Manager of Desktop Engineering to lead our desktop engineering team. This role is critical in ensuring that our organization's desktop infrastructure is reliable, secure, and optimized to meet the needs of our employees. The successful candidate will be responsible for managing a team of engineers, overseeing...
-
Technical/Desktop Support Engineer
2 months ago
Boston, United States Community Servings Full timeJob DescriptionJob Description Job DescriptionJob Title: Technical/Desktop Support Engineer Reports To: Director of Information SystemsFLSA Status: Exempt Department: Information Technology Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill...
-
Desktop Support
2 months ago
Boston, United States Wipro Full timeWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients...
-
Desktop Support
1 month ago
Boston, United States Wipro Full timeWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients...
-
Desktop Services Engineer
6 days ago
Boston, United States Procom Consultants Group Full timeProcom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom’s areas of staffing expertise...
-
Senior Desktop Engineer
2 days ago
Boston, Massachusetts, United States Goodwin Full timeAbout the RoleWe are seeking a highly skilled Senior Desktop Engineer to join our team at Goodwin. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure seamless user experience and optimal system performance.Key ResponsibilitiesDesktop Support: Provide advanced...
-
Desktop Support Engineer
3 months ago
Boston, United States Nscglobal Full timeOverview NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial...
-
Desktop Engineering Manager
3 weeks ago
Boston, United States Selby Jennings Full timeDesktop Engineering Manager | Leading Asset Management Firm | Boston, MA (Hybrid)NO C2C or C2HOverview:One of Boston's leading asset management firms is seeking a motivated desktop engineering professional who can be a hands on team lead for their Microsoft Endpoint Management Technologies! This opportunity provides a strong team culture, surrounded by...
-
Desktop Services Engineer
6 days ago
Boston, United States Procom Full timeProcom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom’s areas of staffing expertise...
-
Desktop Support Engineer
2 weeks ago
Boston, United States Blue Mantis Full timeJob DescriptionJob DescriptionDescriptionThe Onsite Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis. The Onsite Desktop Support...
-
Desktop Engineering Manager
2 weeks ago
Boston, United States firstPRO, Inc Full timeWe are seeking a highly skilled Desktop Engineering Manager to join our team. The successful candidate will be responsible for managing and maintaining our global Windows, Mac and virtual desktop environments, ensuring optimal performance and security. You will work hands-on and lead the team to build and maintain the Microsoft modern endpoint management...
-
Desktop Engineering Manager
2 weeks ago
Boston, United States firstPRO, Inc Full timeWe are seeking a highly skilled Desktop Engineering Manager to join our team. The successful candidate will be responsible for managing and maintaining our global Windows, Mac and virtual desktop environments, ensuring optimal performance and security. You will work hands-on and lead the team to build and maintain the Microsoft modern endpoint management...
-
Desktop Support Analyst
2 months ago
Boston, United States firstPRO, Inc Full timeFirstPro is now accepting resumes for a Desktop Support Analyst position based in Boston, MA. This role will focus on providing L2 support to internal users on hardware, software, applications and peripherals. This is a contract to permanent hire role.ResponsibilitiesAssists users with technical issues related to peripheral devices (docking station,...
-
Desktop Support Analyst
1 month ago
Boston, United States firstPRO, Inc Full timeFirstPro is now accepting resumes for a Desktop Support Analyst position based in Boston, MA. This role will focus on providing L2 support to internal users on hardware, software, applications and peripherals. This is a contract to permanent hire role.ResponsibilitiesAssists users with technical issues related to peripheral devices (docking station,...
![Blue Mantis](https://media.trabajo.org/img/noimg.jpg)
Desktop Support Engineer
1 month ago
The Hybrid Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.
The Hybrid Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities. The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue.
Key Responsibilities
- Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations – 50%
- Provide first/second level contact and problem resolution for customer issues
- Provide timely communication on issue status and resolution
- Maintain ticket updates for all reported incidents.
- Update and maintain Help Desk Documentation and knowledgebase articles – 20%
- Review and update Help Desk documentation as assigned
- Review and create KB articles
- Other functions as directed by management – 30% or as pre-determined by client’s needs.
- Travel to remote sites with 45 minutes of the home office will be required one day a week.
- Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed
- Acknowledge and work on incoming Help Desk web tickets by the set SLA. Resolve or escalate as needed.
- Work on tickets escalated by the level 1 engineers
- Create ticket and return calls to customer by the set SLA.
- Quickly and effectively communicate with customers within our SLA Work with vendor to resolve issues when required
- Configure/image desktops or laptops
- Continually update and improve our documentation of a customer environment.
- Continuously improve upon technical skills sets within assigned areas of expertise
- Continuously improve upon soft skill sets required to deliver outstanding customer service
- Perform “Walk-In” activities for any employees that need technical assistance while onsite
- Work on client assigned projects related
- Continually maintain and improve customer environment documentation
- Research and contribute technical information to the knowledgebase
Skills, Knowledge & Expertise
- 3-5 years of Help Desk support experience
- 1-3 years of prior Customer Service experience
- Experience with providing technical assistance over the phone and customer facing interactions.
- Able to multi-task by working on multiple open tickets simultaneously.
- Experienced in working in a fast-paced environment with multiple priorities and projects.
- Able to investigate, analyze and troubleshoot customer issues.
- Comfortable making decisions on issue resolution without supervision.
- Demonstrates excellent verbal and written skills.
- Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.
- Windows/MacOS imaging and configuration
Proficient in at least three of the following
- Windows Operating system 10/11
- MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
- Email support – Exchange/O365 Administration
- Azure/EntraID Active Directory Administration
- Autopilot/Intune experience is a nice to have, but not a requirement
Basic network support
- Understanding of domain/corporate IT environment PC/Laptop setup
- Basic knowledge of network technologies (LAN, WAN, wireless)
- VPN clients (Cisco, SonicWall, Fortinet, etc.)
Computer hardware support
- Troubleshoot issues with laptops, desktops, and thin clients
- USB device support and other peripherals
Printer support
- Setup/install local, wireless, and network printers
- Troubleshoot hardware printer issues
Mobile device support
Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
Install and troubleshoot broadband wireless devices and software
Blue Mantis does not accept unsolicited agency resumes and ask that you do not forward resumes to Blue Mantis employees, any physical Blue Mantis location, or any Blue Mantis email address. We take no responsibility for any fees related to unsolicited resumes. This also applies for reaching out directly to Blue Mantis Employees & Blue Mantis Managers or Blue Mantis executives.