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Desktop Support Engineer
2 months ago
I'm currently working with a prestigious Hedge Fund specializing in high-frequency trading and market liquidity solutions. They are looking to add a Desktop Support Engineer. The candidate will play a crucial role in maintaining and optimizing their IT infrastructure to ensure smooth operations.
Responsibilities
- Support Desktop applications Microsoft Office, financial data applications (Bloomberg, Reuters), and support IP telephones/Video conferencing equipment
- Liaison with technology teams network engineers, cyber security, and Quantitative Analytics.
- Support all aspects of remote access technology laptop computers, cable modems, and wireless access points.
- Resolve common remote access problems, such as account lockouts, troubleshooting VPN/MFA connections, and Citrix remote desktop/application challenges.
- Logging incidents and requests in an ITIL-based ticket management system and ability to effectively prioritize and provide a point of escalation to other team members.
- Setup and configure new IT equipment, including imaging and setup of new desktops/laptops, printers, and mobile devices.
- Provide local hands-on support for video conferencing events and perform regular system health checks.
- Troubleshoot any issues with image builds within SCCM with other team members.
- Participate in an On-Call Rota, roughly 1 week in every 6.
- Scripting (Python, Bash, Powershell)
Qualifications
- Background of Windows Workstations and Mobile Devices
- BA/BS degree
- At least 2 years of relevant experience providing support in a professional IT environment
- Strong Knowledge of Office 365 (Exchange, Azure, Sharepoint, Teams)
- Computer hardware experience is preferred
- Analytical and problem-solving skills are a must as well as the ability to work well independently
- Handling daily support tickets which can range from Tier 1 to Tier 2 support requirements.
- Basic Linux administration is a plus
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