Office Support Specialist
1 month ago
POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software
Also operates High volume mail management systems
Generates reports for digital printing, imaging, and mail systems in digital format
Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage
Provides copier maintenance and/or repair of customer site equipment
May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc
May performs various building support functions related to meeting set Client and light maintenance
Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist
This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration
JOB DUTIES AND RESPONSIBILITIES - Runs high volume copy machines and performs binding and finishing work
- Operating high volume document imaging systems
- Operating document image handling software - Operating MS Office and Email systems for opening, sending and retrieving files - Opening, saving and transferring PC files based on established protocols - Accessing document management systems via established protocols - Ensures convenience copiers are working properly, checking for quality via daily inspections
Clears paper jams and informs technicians of specific problems
- Maintains records for management reports and inventories of supplies needed
- Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required
- Calculates charges for jobs performed and maintains some billing logs
- Responds to and coordinates all service calls required by customer
- May perform filing duties in conjunction with specific customer requests
- Delivers completed jobs to pre-determined customer locations within and outside of the site
- Maintains daily meter and service logs
- May travel between customer s buildings
- Answers customer questions regarding status or feasibility of job requests
- Ensures upkeep of convenience copier areas by keeping neat and well stocked
- Performs duties related to the shipping of materials
- Performs duties related to the receiving of materials
- May perform meeting room and conference room set Client
- May perform building occupant moves within assigned facilities
- May perform re-lamping and light maintenance duties as assigned
- May perform occasional cleaning duties as needed
- May require periodic overtime on nights and weekends, including off-hour emergency response
- Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted
- Uses all copier equipment, calculator, fax machine, postage meter and some PC
- Performs filing duties, which may include purging and archiving old documents
- Performs other duties as assigned.
Quals--
Manager's Job Description: Tis is Fiserv (Do not run BG) Hireright ***/hr Temp to engage No covid restrictions
The candidate must be customer centric and be able to provide exceptional customer service and remain flexible with office support
Need to be able to work independently but good within a team environment
Daily responsibility will include mailroom support services and hospitality services
Candidate will assist with processing incoming mail and packages along with providing customer support within the office services environment
The candidate must be able to work within an office support environment
Must be able to lift up to 50lbs
No driving is required
Business casual attire
Black and khaki pants with a black blouse or polo
Fiserv shirt will be ordered
Worksite is Fiserv 6160 Warren Parkway Suite 400, Frisco, TX 75034 and parking is available.
\QUALIFICATIONS (Education, Experience and Certifications) Typically Required: - Requires high school diploma, GED and 1 2 years of experience or equivalent experience in a related field
- Some related copy job experience is preferred
- May require valid driver s license and minimum levels of auto insurance coverage per Ricoh policy
KNOWLEDGE, SKILLS AND ABILITIES - Excellent customer service skills - Good PC skills - Good organizational skills and ability to prioritize - Mathematical and filing skills - Ability to use office machines and technical equipment WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS - Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level - Work assignments are diversified
Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information - Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs
and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs
Walking between buildings may be necessary
- Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
Start date:--
10/10/2024
End_date:--
1/31/2025
Metasys Technologies is an equal opportunity employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
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