IT Support Specialist

1 week ago

Frisco, United States Copper Mountain Resort Full time

To be considered for this position, please submit an online application. Job Title: IT Support Specialist Job Status: Year Round Full Time Compensation and Benefits: Compensation: Proposed hiring rate of $2,115.38 to $2,276.92+ biweekly amount, actual pay will be adjusted based on experience Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available Job Summary: The IT Support Specialist (IT-SS) works with a team that provides technology solutions and acts as the primary escalation point to resolve problems. The IT-SS, under the direction of the IT Director, performs skilled work in the design, installation, configuration and maintenance of desktops, laptops, tablets, printers, point-of-sale systems, RFID gates and scanners, and other related equipment The IT-SS is responsible for system administration in a Windows Server environment running on both physical and virtual servers (VMware ESX), and contributes to the analysis and documentation of best practice for IT systems. These responsibilities include design, implementation and administration of Active Directory, DHCP, DNS, MS Exchange, Backup and Recovery, and File and Print services The position applies hardware and systems experience to the administration and technical support of production servers, desktops, laptops, tablets, point of sale systems, peripherals, operating systems, applications and network infrastructure. The IT-SS oversees the administration of telecom phone moves, adds, and changes. This includes telecommunications equipment in a mixed PBX and VOIP environment and mountain radio systems. The IT-SS utilizes a variety of electronic test equipment to troubleshoot, adjust and calibrate equipment in accordance with specifications Overall administration duties includes the maintenance of records and completion of detailed and concise reports. The IT-SS is expected to investigate, test and recommend the purchase of a variety of hardware. Excellent customer service skills are required to provide fellow staff, outside vendors and end users responsive service ensuring that the department is establishing and maintaining cooperative working relationships. The IT-SS must be able to work under pressure and deadlines, carry out written and oral directions, and prioritize support requests to minimize user downtime Basic Requirements: Must be able to lift and carry items up to 50 lbs Due to recurring support demands during peak operating hours, the IT-SS must be able to ski, walk, and drive to all Copper Mountain locations requiring support. Must be able to carry computers and associated equipment Possess fine motor skills to work with small wires and parts. Must be able to work outside in a high altitude alpine environment Must be able to manage multiple, high priority tasks. Must be able to function in a stressful, fast paced, dynamic environment that can be caused by maintaining critical business systems that are required to be 100% operational Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act Must have a valid US Driver's license Must be at least 18 years old POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opp rtunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment. This will be posted for a minimum of 3 days or until the position is filled. Can you see yourself here- Apply now

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