Customer Support Specialist
6 days ago
Are you passionate about great customer service, software and pets? IDEXX Veterinary Software are looking for our two Customer Support Specialists to join our team
This role is hybrid, based 3 -4 days onsite in our Frisco, TX office.
This role will specifically be providing support for our ezyVet software. We have customers all over the world, so you'll get to help veterinary professionals from all over the globe. You'll provide support on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business.
We're looking for a driven individual who has a problem solving mindset and a knack for helping others. We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.
But what is ezyVet you ask? ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX's Veterinary offerings.
Pets and tech, it's a winning combo
Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role, you will:
- Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software
- Efficiently problem solve and manage tickets until resolution
- Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers
- Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help
- You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert.
- Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world
- Passion, empathy and resilience
- Can-do attitude and willingness to be in the driver's seat of your career
- A passion for the tech or the veterinary industry
- Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general
- Ability to work various shifts, normally 9am-6pm Monday - Friday, but could also be 8-5 or 10-7
- A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.
- Hourly rate of $21.50 per hour
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Why IDEXX?
We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
ezyVet powered by IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
ezyVet powered by IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-AA1
-
Customer Support Specialist
6 days ago
Frisco, United States IDEXX Laboratories Full timeAre you passionate about great customer service, software and pets? IDEXX Veterinary Software are looking for our two Customer Support Specialists to join our team! This role is hybrid, based 3 -4 days onsite in our Frisco, TX office. This role will specifically be providing support for our ezyVet software. We have customers all over the world, so you'll...
-
IT Support Specialist
3 weeks ago
Frisco, Texas, United States Rojan USA Incorporated Full timeJob DescriptionWe are seeking a skilled IT Support Specialist to provide technical assistance with computer hardware and software.Responsibilities:Provide technical support and assistance with computer hardware and softwareResolve technical issues for clients via phone, in person, or electronicallyRecommend hardware and software improvements to enhance...
-
Customer Support Specialist
5 days ago
Frisco, United States GEA Full timeResponsibilities / Tasks Manage incoming customer requests and inquiries via various communication channels. Efficiently prepare and communicate offers using SAP and customer portals. Accurately process customer orders and returns. Collaborate with internal teams to coordinate purchase orders and deliveries, including handling expedited requests. Your...
-
IT Support Specialist
3 weeks ago
Frisco, Texas, United States TeamLogic IT, Frisco, TX Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TeamLogic IT, Frisco, TX. As an IT Support Specialist, you will be responsible for ensuring the smooth operation of our systems and providing top-notch support to our clients.Key ResponsibilitiesProvide timely and effective support to clients via phone, email, and web...
-
IT Support Specialist
4 weeks ago
Frisco, Colorado, United States Copper Mountain Resort Full timeJob Title: IT Support SpecialistThe IT Support Specialist plays a critical role in providing technical assistance and support to staff, vendors, and end-users at Copper Mountain Resort. This position requires a strong understanding of computer systems, networks, and software applications, as well as excellent communication and problem-solving skills.Key...
-
Customer Service Specialist
3 weeks ago
Frisco, Texas, United States Rafael Parker - State Farm Agent Full timeRole Description: We are seeking a highly organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Specialist with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile...
-
Customer Service Specialist
3 weeks ago
Frisco, Texas, United States Cinemark Theatres Full timeCustomer Service Role at Cinemark TheatresCinemark Theatres is seeking a skilled Customer Service Specialist to provide exceptional support to our guests. Key responsibilities include:Responding to guest inquiries in a timely and professional mannerHandling guest matters and interactions through various channelsCollaborating with internal departments to...
-
Customer Care Specialist
4 months ago
Frisco, United States Serenity Healthcare, LLC Full timeCustomer Care Specialist Onsite - Frisco, TX Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our...
-
Technical Support Specialist
3 weeks ago
Frisco, Texas, United States Resource Logistics Full timeKey Responsibilities:Utilize strong analytical skills to identify and resolve technical issues.Employ effective written and verbal communication skills to collaborate with internal clients and customers.Work efficiently under pressure to meet deadlines and deliver results.Manage multiple tasks concurrently to ensure seamless project execution.Apply systemic...
-
IT Support Specialist
3 weeks ago
Frisco, Texas, United States TeamLogic IT Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TeamLogic IT. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our network and server infrastructure.Your primary focus will be on providing timely and effective support to our end-users, resolving technical issues, and...
-
Office Support Specialist
3 weeks ago
Frisco, Texas, United States Metasys Technologies Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Support Specialist to join our team at Metasys Technologies. The successful candidate will provide exceptional customer service and support to our clients, ensuring seamless operations and efficient communication.Key ResponsibilitiesOperate high-volume duplicating equipment and perform...
-
IT Support Specialist
1 month ago
Frisco, United States Copper Mountain Resort Full timeTo be considered for this position, please submit an online application. Job Title: IT Support Specialist Job Status: Year Round Full Time Compensation and Benefits: Compensation: Proposed hiring rate of $2,115.38 to $2,276.92+ biweekly amount, actual pay will be adjusted based on experience Benefits: This position is eligible to enroll in company...
-
IT Support Specialist
3 weeks ago
Frisco, Colorado, United States Copper Mountain Resort Full timeJob Title: IT Support SpecialistThe IT Support Specialist plays a critical role in providing technical assistance and support to employees and guests at Copper Mountain Resort. This position requires a strong understanding of computer systems, networks, and software applications, as well as excellent communication and problem-solving skills.Key...
-
Medical Support Specialist
3 weeks ago
Frisco, Texas, United States United Surgical Partners International Inc (USPI) Full timeBaylor Scott & White Medical Center Frisco is seeking a PRN Health Unit Clerk for the Postpartum Department.The Medical Support Specialist will work in collaboration with the Director of Women's Services, CNO, and nursing staff to provide support to patients, families, visitors, physicians, and vendors.The role involves clerical duties, order entry,...
-
Bank Sales Support Specialist
4 weeks ago
Frisco, Texas, United States First Citizens Bancshares, Inc. Full timeUnlock Your Potential at First Citizens Bancshares, Inc.At First Citizens Bancshares, Inc., we're committed to helping people and businesses prosper. As a Sales Support Specialist, you'll play a vital role in our Commercial Lending team, working closely with experienced professionals to deliver exceptional results.Key Responsibilities:Assist in the...
-
Technical Support Specialist
3 weeks ago
Frisco, Texas, United States Redwood Software Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Redwood Software. As a Principal Support Engineer, you will be the technical expert on our product and a referent on MFT in general.Your key responsibilities will include:Providing expert guidance and assistance to clients in configuring, optimizing, and maintaining their...
-
Customer Support Representative
2 months ago
Frisco, United States Golden State Foods Full timeWe are looking for a Customer Support Representative to provide excellent support to our iconic customers in the handling and processing of customer orders to ensure they are accurate and efficiently processed through the system to ensure the highest Support, Representative, Customer Service, Processing, Manufacturing, Retail, Customer
-
Technology Support Specialist
4 weeks ago
Frisco, Texas, United States Frisco Independent School District Full timeJob Title: Area Technology SpecialistWe are seeking a highly skilled and motivated Area Technology Specialist to join our team at the Frisco Independent School District. As a key member of our technology support team, you will provide technical assistance and support to our students, teachers, and staff.Responsibilities:Provide technical support and...
-
Office Support Specialist
1 month ago
Frisco, United States Metasys Technologies Full timePOSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related softwareAlso operates High volume mail management systemsGenerates reports for digital printing, imaging, and mail systems in digital...
-
Digital Cinema Support Specialist
2 months ago
Frisco, Texas, United States Cinemark Full timeAbout the RoleCinemark is seeking a highly skilled Digital Cinema Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing first-level technical support for digital cinema and theatre systems equipment across all Cinemark locations in the US.Key ResponsibilitiesTechnical Support: Respond to...