Patient Logistics Specialist

6 days ago

Frisco, United States North Texas Division Office Full time

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as a Patient Logistics Specialist today with North Texas Division Office.

Benefits

North Texas Division Office offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a Patient Logistics Specialist. We care for our community Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today

Job Summary and Qualifications

As a Patient Logistics Specialist, you will contribute to the company’s mission and vision by providing exceptional customer service to the behavioral health community. You will request information regarding admission and transfer.

What you will do in this role:

  • You are responsible for timely response to phone calls demonstrating good customer service skills
  • You will gather information for clinicians to initiate assessments
  • You will help locate available resources and coordinate information to support patient disposition
  • You will coordinate with appropriate parties and physicians through the patient response inquiry, admission, treatment and discharge process
  • You are responsible for tracking and reporting on all key indicators related to calls, assessments, and admissions
  • You will gather information and develop report outlining activities to including: volume, response time, and outcome

What qualifications you will need:

  • You must meet basic reading, writing, and comprehension requirements, generally obtained through the completion of high school or GED
  • Higher education at some level in a behavioral health or emergency medical field is highly preferred
  • Prefer 1-3 years’ experience in a behavioral healthcare setting performing clinical assessments or in a clinical treatment setting for non-nurses
  • 3-5 years’ experience in an inpatient setting handling crisis assessments

Scheduling Requirements:

  • 12 Hour Shifts - Required
  • Flexibility in scheduling - Required
  • Rotating Weekends - Required
  • Holiday Shifts - Required

  • Must live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Madison, TN 37225, Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- Required

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Logistics Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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