IT Support Specialist

4 weeks ago


Frisco, Texas, United States TeamLogic IT, Frisco, TX Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at TeamLogic IT, Frisco, TX. As an IT Support Specialist, you will be responsible for ensuring the smooth operation of our systems and providing top-notch support to our clients.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, and web portal
  • Provision and set up new systems for clients
  • Prioritize and resolve incidents and service requests according to defined processes
  • Use remote tools and diagnostic utilities to aid in resolving support requests
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate
  • Install and configure hardware and software components throughout various network infrastructure devices
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

Requirements

  • College diploma or university degree in Computer Science or equivalent work experience
  • Office 365 administration experience
  • Experience with desktop and server operating systems, including Windows and Mac OS
  • Active Directory knowledge is a plus
  • Valid Driver License and ability to drive to customer locations when required

About Us

TeamLogic IT is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our clients. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.


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