Customer Support Specialist

2 months ago

Frisco, United States IDEXX Laboratories Full time

Are you passionate about great customer service, software and pets? IDEXX Veterinary Software are looking for our two Customer Support Specialists to join our team

This role is hybrid, based 3 -4 days onsite in our Frisco, TX office.

This role will specifically be providing support for our ezyVet software. We have customers all over the world, so you'll get to help veterinary professionals from all over the globe. You'll provide support on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business.

We're looking for a driven individual who has a problem solving mindset and a knack for helping others. We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.

But what is ezyVet you ask? ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX's Veterinary offerings.

Pets and tech, it's a winning combo

Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.

Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

A bit more about the role, you will:

  • Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software
  • Efficiently problem solve and manage tickets until resolution
  • Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers
  • Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help
  • You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert.
So what are we looking for?
  • Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world
  • Passion, empathy and resilience
  • Can-do attitude and willingness to be in the driver's seat of your career
  • A passion for the tech or the veterinary industry
  • Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general
  • Ability to work various shifts, normally 9am-6pm Monday - Friday, but could also be 8-5 or 10-7
  • A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.
More importantly, what you can expect from us?
  • Hourly rate of $21.50 per hour
  • Opportunity for annual cash bonus
  • Health / Dental / Vision Benefits Day-One
  • 5% matching 401k
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more


Why IDEXX?

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

ezyVet powered by IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

ezyVet powered by IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

#LI-AA1

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